Manager Client Service Sr

The Senior Client Manager is primarily responsible for operational and financial performance, people development, and cultivating positive client relationships. The result will be increased business opportunities and organic growth.

Essential Functions:

Drive revenue growth with existing clients and secure new accounts by maximizing all revenue opportunities.

Provide analysis of sales and store-level conditions and recommend improvements for client business and product performance.

Manage and monitor multiple direct reports.

Build client relationships based on trust, communication, and collaboration.

Coordinate new initiatives and attend relevant meetings to strengthen client relationships.

Oversee execution of client-specific initiatives and reporting.

Participate in or lead new business development, including proposals.

Collaborate with account teams to develop strategies and plans.

Perform other duties as assigned.

Knowledge, Skills, and Abilities:

Ability to manage communication of client expectations across teams

Strong problem-solving and issue resolution skills

Confident communication with executive-level contacts

Experience in account management within consumer electronics, entertainment, or technology industries

Strong relationship-building skills

Experience implementing retail marketing programs

Experience with third-party logistics or agency environments preferred

Strong organizational and prioritization skills

Ability to identify client needs and provide solutions

Project management experience

Experience managing direct reports

Advanced Microsoft Office skills

Work Environment:

May include working indoors, with others, and face-to-face interactions

Mental/Reasoning Requirements:

Basic and complex reasoning, math skills, analysis, and decision making

6 + of experience managing client expectations and communication.

4 or more years of account management experience in retail, merchandising, marketing, or similar environment.

2 or more years of business development experience with responsibility for revenue growth and client retention.

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

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