Sales Manager

Sales Manager – Seasonal

Scottsdale AZ | $20–$25/hour | Seasonal | Sept - Nov

Join the Thirteenth Floor Team

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

What You'll Do

As our Seasonal Sales & Guest Services Manager, you'll lead and supervise all front-of-house sales and service teams—including box office, ticket scanning, bar and concessions, retail, and group sales—ensuring an exceptional guest experience from entry to exit.

Oversee daily operations across all sales and guest service touchpoints: box office/will-call, ticket scanning and entry flow, bar and concessions, retail/merchandise, and group sales/VIP fulfillment

Supervise, train, and schedule seasonal team leads and frontline staff in a high-volume, fast-paced environment

Manage cash handling, POS accuracy, and nightly financial reconciliation across all sales points

Monitor sales performance and drive revenue through upselling, guest engagement, and operational efficiency

Collaborate with Event and Operations Managers to ensure smooth nightly execution

Enforce compliance with alcohol service regulations, health/safety standards, and company policies

Lead recruiting, onboarding, and training of seasonal guest services staff

Serve as the primary point of contact for guest escalations, resolving issues quickly and professionally

What You Bring

3+ years in sales, guest services, or hospitality management—theme park, attractions, live events, or entertainment experience preferred

Proven ability to supervise staff across multiple guest-facing departments

Strong leadership and team-building skills with a seasonal/variable workforce

Excellent cash-handling and reconciliation skills; POS/ticketing system experience strongly preferred

Exceptional organizational and communication skills; composed under pressure

Availability to work evenings, weekends, and all scheduled event dates throughout the season

Must be 21 years of age or older to oversee alcohol service functions

Compensation & Employment Details

Hourly Rate: $20.00–$25.00 per hour, depending on experience

Employment Type: Seasonal/Temporary

Expected Season Duration: Mid Sept – Mid-November 2026

Work Schedule: Evenings, weekends, and holidays required during operational season

Arizona law requires disclosure that this is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.

Applicants with disabilities may request reasonable accommodations by contacting hr@thirteenthfloor.com