Ecommerce Operations Manager

We're looking for a hands-on Ecommerce Operations Manager to own the end-to-end operational backbone of our online business -- from warehouse to doorstep. You'll lead our logistics strategy, manage domestic and international shipping programs, oversee inventory across channels, and help lay the groundwork for EU and UK market expansion.

WHAT YOU'LL OWN

- Warehousing: Oversee domestic fulfillment operations and help evaluate future EU/UK infrastructure

- Shipping & Logistics: Manage carrier relationships, SLAs, and international shipping programs

- Inventory: Own stock levels, forecasting, replenishment, and accuracy across all channels

- Operations Software: Own OMS, WMS, and shipping platform integrations

RESPONSIBILITIES

- Lead day-to-day operations across fulfillment, shipping, and logistics -- ensuring orders ship on time and SLAs are met across DTC and marketplace channels

- Own end-to-end inventory management -- including demand forecasting, replenishment planning, stock accuracy, and cycle counts across all warehouses and sales channels

- Maintain healthy inventory levels across Shopify, Amazon FBA/FBM, and 3PL locations -- minimizing both stockouts and excess carrying costs

- Manage international shipping to EU and UK markets -- including cross-border compliance, duties/VAT, and carrier selection

- Help evaluate and potentially build out EU/UK fulfillment infrastructure over time -- including researching 3PL partners and regional logistics options to support future growth

- Manage and improve the operations tech stack (OMS, WMS, Shopify, Amazon Seller Central, shipping software, automation tools) -- evaluate vendors and drive integrations

- Build and report on KPIs covering inventory accuracy, fulfillment performance, delivery SLAs, cost per shipment, and returns rate

- Partner cross-functionally with Customer Service, Finance, and Marketing to align inventory and operational capacity with demand forecasts and campaigns

- Manage vendor and carrier relationships -- negotiate rates, resolve escalations, and evaluate new partners as needed

REQUIREMENTS

- 4+ years in ecommerce or omnichannel operations, with direct responsibility for fulfillment, shipping, and inventory management

- Demonstrated experience owning inventory across multiple channels -- forecasting, replenishment, cycle counts, and reconciliation

- Proven experience with international shipping -- ideally including cross-border shipping to EU and/or UK post-Brexit, including VAT, IOSS, and customs documentation

- Familiarity with 3PL management and/or experience evaluating and onboarding regional fulfillment partners

- Hands-on Shopify experience in an operations context -- managing orders, apps, fulfillment workflows, and integrations at scale

- Amazon marketplace experience -- including Seller Central operations, FBA/FBM management, listing health, and order fulfillment workflows

- Advanced Excel proficiency -- comfortable building and maintaining complex spreadsheets for inventory tracking, reporting, and operational analysis (pivot tables, VLOOKUPs, etc.)

- Experience with other ecommerce operations software -- WMS, OMS, or shipping platforms (e.g. ShipBob, Flexport)

- Strong data literacy -- comfortable building dashboards, tracking KPIs, and using data to diagnose problems and prioritize improvements

- Excellent project management and communication skills -- able to coordinate across teams and manage vendors simultaneously

NICE TO HAVE

- Hands-on experience with ShipStation for multi-carrier shipping management and order routing

- Prior experience evaluating or standing up EU or UK-based 3PL partnerships

- Experience with DDP (Delivered Duty Paid) shipping models or OSS/IOSS registration

- Comfort evaluating and implementing new operational tooling or automation

Pay: $70,000.00 - $90,000.00 per year

Benefits:

401(k)

Dental insurance

Paid time off

Vision insurance

Work Location: In person