Delivery Director and Services Operations Lead - APAC

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

VALUES

Care about transforming the Banking landscape.

Commit to being part of an exciting culture and product evolving within the financial industry.

Collaborate effectively and proactively with teams within or outside Temenos.

Challenge yourself to be ambitious and achieve your individual as well as the company targets.

THE ROLE

The role of Delivery Director (PAC) and Services Operations Lead (APAC) is to drive the establishment and ongoing management of an APAC-wide services operations function while overseeing and acting as escalation point for delivery of projects in the PAC region. The role will oversee two functions – a group of PAC project managers and a regional operations team.

OPPORTUNITIES

Establish and manage an operations function to drive process design, implementation and adherence that contribute to the management of the APAC services business

Work with global teams and owners to establish an operations function that compliments existing Temenos functions, while improving the operational management and focus within the APAC region

Liase with APAC counterparts in the Consulting and Support teams to design and implement processes that streamline the engagement with other areas of the regional business

Oversee the delivery of projects in the PAC region to ensure delivery against time and budget, with appropriate project controls for financial and risk management

Continuously review and implement HR related decisions to ensure team capacity and skills are aligned with the forecasted projects and strategic direction of the APAC services business

Ensure a strong financial management and commercial view of the operations and PAC project management team to meet budget commitments

Identify and implement strategic and tactical opportunities to continually improve ways of working and delivery outcomes across the Services business

Act as an escalation point for PACS projects to guide and mentor Project Managers through management of issues and risks pertaining to their projects

Support ongoing training and career development of the project management and operations teams

Develop key customer relationships within the PAC region

Act as a senior management representative to the broader Temenos team based in the PAC region, primarily based in the Sydney regional head office

Contribute as key member of the PAC leadership team to region-specific business opportunities and challenges

SKILLS

Minimum 5 years of experience with banking, implementation and management of delivery-based operations and program management across a portfolio of projects.

Rich experience in one or more areas of banking, preferable retail banking and end-to-end offering.

You are a positive and committed self-starter, structured, goal-oriented and possess a solid commercial understanding.

You have a good sense of ownership and come across as a likeable and trustworthy professional able to build trusted relationships with customers.

You are a strong team player and embraces dynamic and rapidly changing environment.

You exhibit the qualities of a trusted leader able to drive team culture within direct reports and across the broader business as part of the PAC leadership team.

Strong interpersonal and presentation skills (oral and written).

SOME OF OUR BENEFITS include:

Maternity leave : Transition back with 3 days per week in the first month and 4 days per week in the second month

Civil Partnership : 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership

Family care : 4 weeks of paid family care leave

Recharge days : 4 days per year to use when you need to physically or mentally needed to recharge

Study leaves : 2 weeks of paid leave each year for study or personal development

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