Store Manager

STORE MANAGER — POP MART

Chermside | High‑Volume Retail Leadership I Immediate Start Available

Lead One of Brisbane’s Busiest Retail Stores

Lead a high‑volume flagship store in one of Brisbane’s busiest retail destinations. If you thrive in fast-paced environments, love developing teams, and want to step into a high‑impact leadership role, this is your opportunity.

POP MART is one of the world’s fastest‑growing pop‑culture and designer‑toy brands, with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to strengthen our retail network in Australia, we are seeking an experienced Store Manager to lead our Chermside store.

We are currently hiring immediately and expect to move quickly through the process.

This role is suited to proven retail leaders who thrive in fast-paced, high-volume environments, are passionate about training and developing teams, and can balance pace with a strong focus on customer experience and operational excellence.

With strong foot traffic and a well-established team, this is an opportunity to focus on performance, culture, and capability building.

WHY JOIN POP MART

Lead a high‑volume store in one of Brisbane’s busiest retail centres

Manage a team of 10–15 with strong leadership support

Well-supported store structure with established team and strong foot traffic

Work closely with Retail Operations and Head Office partners

Clear career pathways as POP MART continues to across ANZ

Structured rosters with two consecutive days off (standard weeks)

Join a globally recognised brand with a passionate customer base

WHAT YOU’LL DO

People Leadership & Development

Lead, coach and develop a large retail team across multiple levels

Build a positive, accountable and customer-focused store culture

Drive training, performance feedback and capability uplift

Support recruitment, onboarding and succession planning

Commercial & Operational Performance

Deliver strong sales results and exceed KPIs in a high-volume environment

Plan labour effectively and manage rosters, wages and timesheets

Analyse performance data and implement improvement actions

Maintain high standards across VM, stock flow and store presentation

Oversee inventory accuracy, loss prevention routines and compliance

Manage high-volume deliveries and fast stock movement

Customer & Brand Experience

Ensure strong customer experiences, even during peak trade

Lead product launches, promotions and in-store activations

Build engagement with POP MART’s loyal and growing fan community

ABOUT YOU

You are:

A Store Manager with 2+ years’ experience in high-volume retail

Proven in leading large teams (10+ staff) in fast-paced environments

A confident people leader who enjoys coaching and developing teams

Commercially driven with a strong track record of KPI delivery

Highly organised, resilient and calm under pressure

Customer-focused with strong operational discipline

Passionate about pop culture, lifestyle, or youth-focused retail

Able to commit to a full-time retail leadership role in a high-volume environment

Flexible to work a 7-day shopping-centre roster

POP MART PERKS

Competitive salary + super + performance incentives

Monthly product incentives (post-probation)

Performance bonuses linked to KPIs

Annual POP LAND (Beijing) pass

Strong job security within a rapidly expanding global brand

Genuine career progression as new stores open across ANZ

A vibrant, creative retail environment where energy and innovation are valued

LOCATION

Westfield Chermside — one of Brisbane’s busiest retail destinations with high foot traffic and extended trading hours

HOW TO APPLY

Please apply via Indeed and include:

Your resume (with month/year dates)

This role is best suited to candidates ready to step into a fast-paced environment and make an immediate impact.

Eligibility

Full, permanent Australian working rights are required

Job Type: Full-time

Pay: $73,000.00 per year

Application Question(s):

What is your expected annual base salary?

What is your current notice period?

What is the largest team you have directly managed in a retail store?

What is your interest in working with Pop Mart?

Experience:

Store management: 2 years (Preferred)

Language:

English (Required)

Work Authorisation:

Australia (Required)

Work Location: In person