Customer Engagement Advisor

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The opportunity

We're currently looking for a Customer Engagement Advisor. Someone to join our Operations Team in order to help deliver seamless, premium customer experiences throughout the entire customer journey. Someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed.

Our team focuses on delivering exceptional support to customers- from initial contact to post-delivery care — ensuring that every Polestar interaction reflects our brand values of innovation, sustainability, and performance.

This position is primarily onsite, with the office located in Ruoholahti, Helsinki, Finland, but there is a possibility to work remotely, when agreed.

The responsibilities

In this role, you'll be expected to take responsibility for the Polestar Customer Journey and to always make sure that customer enquiries are solved in the best possible way. Working as a member of Operations team, you'll be instrumental in a successful Polestar customer journey, one of the keys will be collaboration with both colleagues inside and outside of your team. See below for a more thorough breakdown of the various tasks and areas you'll be responsible for:

• Respond to inbound customer inquiries via phone, email, and chat regarding orders, deliveries, technical issues, and general questions. • Proactively manage follow-ups to ensure timely resolution of customer cases. • Collaborate with internal teams such as Sales, Service, Logistics, and Technical Support to resolve complex cases.

The ideal candidate

In order to succeed in this role, and at Polestar in general, there are a few characteristics you'll need to have. Tenacity. Flexibility. Curiosity. The ability to take the initiative, to meet deadlines and requirements, and to abandon ideas when they're not feasible.

You should be proactive, eager to take initiative, and comfortable navigating a fast-paced environment where priorities may shift quickly. You must also thrive in customer-facing roles, showing empathy, patience, and strong communication skills — especially when handling complex or sensitive situations.

You’re someone who finds energy in solving problems, and values working collaboratively in a team environment. Attention to detail and the ability to stay organized even during busy periods will be key to your success .In addition, you'll need the following qualifications:

Previous experience in customer service, customer support, or contact center environments

Ability to work independently and take ownership of customer cases from start to resolution

Strong written and verbal communication skills in Finnish and English

Preferably previous experience in the automotive, tech, or premium retail sectors. This ensures you can handle diverse inquiries with professionalism and confidence.

Finnish is the main language internally and in interaction with our customers, but as a global organization English is the language of written and spoken communication in contact with other markets. And though we have a global presence, we maintain the growth-mindset. Change happens often at Polestar. But so does progress. Expect an accelerating, exciting environment.

The process

If the above matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled.

The Polestar journey is an electric one.

Join a global team dedicated to improving the societies we live in through sustainable, electric mobility.

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