Product Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

This role is responsible for defining, driving, and executing the product strategy for a portfolio of NiCE Enterprise solutions integrated into the NiCE CX Platform. The Product Manager will own roadmap development, backlog prioritization, and cross-functional alignment to ensure seamless integration and successful go-to-market execution.

Acting as a key liaison between the NiCE Enterprise Line of Business (LoB) and the NiCE CX LoB, this role requires strong negotiation, communication, and stakeholder management skills. You will collaborate closely with engineering, operations, marketing, training, and sales teams to deliver high-impact solutions that enhance customer experience and business value.

Key Responsibilities

Product Strategy & Roadmap

Define and drive the product roadmap for NiCE Enterprise portfolio integrations within the CX Platform

Own and prioritize the product backlog, ensuring alignment with business goals and customer needs

Identify new opportunities through customer, market, and competitive insights

Develop business cases, including revenue opportunities, use cases, and feature definitions

Customer & Market Intelligence

Proactively gather feedback from customers, prospects, and internal stakeholders

Analyze market trends, industry developments, and emerging opportunities

Evaluate competitor capabilities, positioning, and pricing to inform strategy

Translate insights into actionable product improvements and innovation

AI & Innovation Enablement

Leverage AI/LLM capabilities to enhance product workflows and lifecycle efficiency

Utilize AI tools to accelerate documentation, prototyping, and design processes

Identify opportunities to embed generative AI into product features and user experiences

Cross-Functional Leadership

Act as the primary liaison between NiCE Enterprise and NiCE CX LoBs, driving alignment and resolving conflicts

Partner with Engineering, Architecture, and Operations to deliver scalable solutions

Collaborate with Marketing, Sales, and Training to support go-to-market initiatives

Facilitate cross-functional workshops to define product concepts and requirements

Execution & Delivery

Lead end-to-end product development, from concept through launch

Create and maintain clear documentation: requirements, user stories, interaction designs, and launch plans

Support data-driven decision-making through analysis and performance insights

Ensure successful delivery of product initiatives through strong project coordination

Subject Matter Expertise & Enablement

Serve as the subject matter expert for assigned products and features

Train internal teams on new capabilities and product enhancements

Support sales efforts by providing product expertise and participating in key opportunities

Represent the product in customer engagements, demos, and industry events

Required Qualifications

Education

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

Experience

4+ years of product management experience delivering software products

Strong experience translating business needs into technical requirements and specifications

Proven ability to work across technical and non-technical audiences, including executives

Experience managing competing priorities in fast-paced, high-pressure environments

Skills

Excellent written and verbal communication skills

Strong analytical and problem-solving abilities

Ability to interpret technical concepts and communicate them clearly

High attention to detail with strong organizational skills

Proficiency with tools for documentation, diagramming, and product planning

Self-starter with a proactive, ownership-driven mindset

Preferred Qualifications

Experience with project management methodologies and tools

Background in telecommunications, SaaS, networking, or cloud-based platforms

Familiarity with Agile, ITSM, or product-led environments

Strong time management skills with the ability to manage multiple initiatives simultaneously

Experience collaborating closely with engineering and technical teams

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.