IT Systems Engineer

About the Company

We are seeking an experienced IT Systems Engineer to support and maintain a modern hybrid IT environment. This is a hands-on role focused on identity and access management, endpoint administration, SaaS application support, and day-to-day IT operations.

About the Role

The successful candidate will work closely with internal teams to ensure systems remain secure, reliable, and efficient while supporting users across a growing organisation.

Responsibilities

Manage user accounts, permissions, and access across Microsoft 365, Entra ID, Google Workspace, and business applications.

Administer endpoint management platforms, including device enrolment, software deployment, and security policies.

Support Single Sign-On (SSO), identity federation, and authentication services across SaaS applications.

Manage user onboarding and offboarding processes.

Provide 1st and 2nd line IT support for hardware, software, access, and security-related issues.

Support VPN, password management, and remote access solutions.

Maintain and improve automation, workflows, and integrations across cloud platforms.

Monitor and respond to security alerts, phishing incidents, and access-related issues.

Create and maintain technical documentation, procedures, and user guides.

Identify opportunities to improve processes, reduce manual effort, and enhance the user experience.

Qualifications

Strong Microsoft 365 and Entra ID (Azure AD) administration experience.

Experience administering Google Workspace in a hybrid environment.

Knowledge of SSO technologies and identity federation (SAML, OIDC).

Experience with endpoint management solutions such as Microsoft Intune and other MDM platforms.

Experience supporting Windows and Mac devices.

Strong troubleshooting skills across infrastructure, applications, networking, and authentication.

Experience supporting users in a fast-paced business environment.

Scripting and automation experience using PowerShell, Python, or similar tools.

Excellent communication and stakeholder management skills.

Required Skills

Experience supporting cloud-first environments.

Knowledge of compliance and security frameworks.

Experience supporting organisations through IT migrations or transformation projects.

Familiarity with API integrations and automation tools.

Preferred Skills

Ideal Candidate: This role would suit a Systems Engineer, Infrastructure Engineer, Modern Workplace Engineer, IT Operations Engineer, or Senior IT Support Engineer who enjoys a mix of hands-on support, cloud administration, identity management, and process improvement.