Continent Planning & Ops Lead

Job Description

As a Continent Planning & Ops Lead, your main focus will be to drive operational excellence and optimize supply flows across markets by managing allocation, replenishment, digital fulfilment parameters, and cross‑functional coordination with logistics. You ensure consistent standards, efficient stock movements, and successful implementation of network and delivery frameworks at a continent level.

This on-site role reports into our Inventory Optimization Manager and is based out of New York Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities

Operational excellence

Responsible for the follow-up on operational standards across Planning Markets, incl. parameters, process updates, pre-season settings

Responsible for standardized processes across Planning Markets for allocation and replenishment strategies

Continent supply optimization

Pre-season:

Oversee together with D&S Specialist stock deployment on Planning Market/ RW level

Flag risks related to capacity and operational constraints based on supply plans

In Season:

Follow-up together with D&S Specialist on disbalances of supply in relation to demand between Planning Markets and act with:

Moves:

Responsible for planning and operation of stock balance actions between Planning Markets/ RW

Own moves budget and forecast process and ensure involvement from logistics

Follow up on the moves uplift, profit and lead times

SPOC for logistics on moves

Digital fulfillment:

Own sourcing and splits budgeting and forecasting

Responsible to steer digital fulfillment parameters to meet demand plan from Planning Markets/RWs/ SMs

Follow up on sale uplift , cost and profit of digital fulfillment actions

SPOC for logistics on sourcing

Post season:

Set budget and forecast of exits strategies across Planning Markets

Continent Logistics

Together with continent logistics set the framework for delivery frequency for the continent

Support Continent Logistics in implementing and harmonizing standard delivery schedules and frequencies across SMs

Responsible for network strategy implementation and related projects (optimization , ramp-up, ramp down )

Qualifications

Who You Are:

Bachelor’s or Master’s degree (or equivalent) in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related quantitative field

Logistics and fulfillment expertise: Solid understanding of warehouse operations, order fulfillment flows, and transport capacity management

Operational problem-solving: Hands-on mindset with the ability to resolve bottlenecks, anticipate constraints, and adapt plans quickly

Planning and coordination: Strong ability to align supply, logistics, and market needs to ensure feasible and efficient stock movements

Analytical capability: Skilled in analyzing fulfillment KPIs and logistics data to identify root causes and improvement opportunities

3–5 years of experience in logistics, fulfillment, or supply chain operations within retail, fashion, or FMCG with proven track record of working with warehouse or transport planning, order management, or stock flow coordination

Additional Information

Why You’ll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

We are an inclusive company where you’re encouraged to be yourself at work

You will have access to a large global talent community, where career growth and aspirations have no limits

We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community

You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Compensation: salary is $136,560

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.