D2C Ecommerce Operations Team Lead

D2C Operations Executive / Team Lead — Capes India

Role Overview

We are looking for a proactive D2C Operations Executive / Team Lead to manage day-to-day ecommerce operations across D2C and B2B channels. The role involves working closely with the co-founders, website manager, dispatch team, marketplace head, and CRM team to ensure smooth operations across inventory, dispatch, logistics, listings, and order fulfillment.

The ideal candidate should be highly organised, detail-oriented, and capable of handling fast-paced operational workflows while ensuring customers remain updated regarding dispatch and logistics movement for active tickets and escalations.

Key Responsibilities

Manage daily D2C and B2B order operations from order placement to final dispatch.

Coordinate with the dispatch team to ensure orders are packed, processed, and shipped on time.

Track courier pickups, AWB updates, delivery status, RTOs, delays, and shipment escalations.

Ensure inventory, stock levels, SKUs, pricing, and product listings are updated across all platforms.

Monitor stock-outs, stock-ups, inward stock, outward stock, and inventory mismatches.

Work closely with the website management to maintain accurate product availability and listing updates.

Coordinate with the marketplace head for marketplace orders, inventory syncing, and operational issues.

Maintain daily reports for dispatch, inventory movement, pending orders, and logistics tracking.

Coordinate with courier partners, vendors, warehouse teams, and internal departments for smooth execution.

Ensure customers with active tickets are regularly updated and kept in flow with operations regarding dispatch, logistics, delays, and order movement.

Support CRM/customer support teams in resolving operational and dispatch-related escalations.

Identify operational gaps and improve workflows and SOPs for better efficiency.

Support co-founders with operational updates, reporting, and execution tracking.

Required Skills & Qualifications

1–2 years of experience in D2C operations, ecommerce operations, logistics, or dispatch coordination.

Basic understanding of order processing, inventory management, courier tracking, and warehouse coordination.

Experience with Shopify, marketplaces, courier panels, inventory systems, or ecommerce tools preferred.

Good working knowledge of Google Sheets or Excel.

Strong coordination, follow-up, and multitasking abilities.

Ability to work closely with cross-functional teams and manage execution timelines.

Detail-oriented and comfortable handling daily operational reporting.

Good communication skills in English and Hindi.

Startup, D2C, or ecommerce brand experience preferred.

What We Offer

Direct exposure to co-founders and core business operations.

Opportunity to work across D2C, B2B, logistics, inventory, and marketplace operations.

Fast-paced startup environment with strong learning and growth opportunities.

High ownership role with direct operational impact.

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

Paid time off

Provident Fund

Application Question(s):

This is a full-time on-site role at Goregaon, East Mumbai. Are you comfortable with the commute to this location for the job?

Do you have previous experience working with D2C e-commerce brands?

How many years have you worked with logistics and operations for a D2C e-commerce brand?

What is your last in-hand monthly salary?

What are your salary expectations per month?

We are currently offering anywhere between 25,000 and 35,000 in hand for the role. Are you comfortable with the pay mentioned?

Work Location: In person