Strategic Account Manager

About CareConnect

CareConnect is the AI Operating System for post-acute care. Our end-to-end workforce platform helps home care, home health, hospice, and long-term care organizations hire faster, engage deeper, and retain longer — all from one place. Trusted by leading agencies, CareConnect is purpose-built for the realities of post-acute workforce management.

We’re growing fast, and we’re looking for a Strategic Account Manager to help us deepen relationships with our New York City client base and drive meaningful outcomes for the organizations we serve.

The Opportunity

As a Strategic Account Manager based in New York City, you will own a portfolio of post-acute care clients across the five boroughs and tri-state area. You’ll serve as the primary relationship lead, ensuring our clients are getting maximum value from the CareConnect platform — from AI-powered recruiting and ATS to scheduling, EVV, and eLearning compliance. This is a high-visibility, high-impact role at the intersection of healthcare workforce and enterprise SaaS.

What You’ll Do

Own and grow a book of business across NYC-area home care, home health, hospice, and long-term care clients, serving as their strategic partner and primary point of contact.

Drive platform adoption and product utilization across the CareConnect suite — AI Hiring, AI Scheduling, EVV, eLearning & Compliance, and CareConsortium.

Lead quarterly business reviews with senior client stakeholders, presenting ROI metrics, submittal and hiring trends, and workforce performance benchmarks.

Identify expansion opportunities within existing accounts, partnering with the sales team on upsell and cross-sell motions.

Collaborate with CareConnect’s RPO and recruiting operations teams to align platform delivery with client milestone goals and staffing pipelines.

Serve as the voice of the client internally — surfacing product feedback, escalating issues, and advocating for client needs with the product and engineering teams.

Maintain accurate account health records, renewal forecasts, and activity logs in CRM.

Represent CareConnect at NYC-area industry events, conferences, and client site visits.

What You Bring

4+ years of account management, customer success, or strategic sales experience, ideally in SaaS, healthcare technology, or staffing/workforce solutions.

Deep familiarity with the NYC home care or post-acute care market — you understand CDPAP, LHCSA licensing, Medicaid managed care, and the workforce pressures agencies face.

Proven track record of managing and growing enterprise-level accounts with strong retention and expansion metrics.

Strong executive presence and communication skills — comfortable presenting to C-suite and operations leaders at healthcare organizations.

Data-driven mindset with the ability to translate platform analytics into actionable insights for clients.

Experience working cross-functionally with recruiting, operations, product, and support teams.

CRM proficiency (Salesforce, HubSpot, or equivalent).

Bachelor’s degree or equivalent experience; healthcare administration or business background a plus.

Nice to Have

Experience with AI-powered workforce or recruiting platforms.

Existing relationships with NYC-area home care agencies, health systems, or managed care organizations.

Familiarity with EVV, OASIS, or home care compliance requirements.

Bilingual (Spanish, Cantonese, or other languages spoken by NYC caregiver communities).

Our Cultural Pillars

We are a passionate company that brings the best experience and value to our customers, Care Professionals, and employees. Our cultural pillars are the foundational values upon which we build and run our business.

Vision

CareConnect’s vision is to create the best community on earth that affords every Care Professional the best opportunities to work for their chosen care organization.

People First

Employees: If we care for our employees, their personal growth, and their professional growth, they will take care of our Care Professionals, our customers and each other.

Customers: It’s our humble honor to serve our customers every day who provide the most noble service in our society: CARE.

Care Professionals: Care Professionals are the lifeblood of our business and most valued resource for our customers. We understand you. We know you want more opportunities to work and we’re going to find them for you!

Integrity

We focus on doing the right thing at CareConnect. The right thing for each other, the right thing for our caregivers and the right thing for our customers. If you do the right thing, everybody wins. No BS, no politics, no hiding behind excuses, just embracing results!

Change

We are change agents who help our Care Professionals embrace change in the modern-day economy and help our customers embrace changes in the market that help them deliver the best care possible. As healthcare evolves and changes, we’re the partner to help you evolve with it!

Value

We are obsessed with value. We’re obsessed with valuing each other as a culture. We’re obsessed with valuing our Care Professionals and the care they provide. We’re obsessed with showing our customer value vs. convenience so they can provide more care in an ever complex and complicated healthcare market.

Pay: $76,262.35 - $91,842.84 per year

Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

Work Location: Hybrid remote in New York, NY 10040