Front Office Executive – Telecalling cum Accountant
Skills
About the role
Job description:
About the Company
We are a growing EdTech organization committed to providing quality education, skill development, and career-oriented training programs. We are seeking a dynamic and organized Front Office Executive – Telecalling cum Accountant to manage front office operations, student enquiries, telecalling activities, and basic accounting functions.
Key ResponsibilitiesFront Office & Administration
Welcome and assist visitors, students, parents, and clients professionally.
Manage front desk operations and ensure a positive customer experience.
Maintain visitor registers, enquiry records, and student databases.
Coordinate appointments, meetings, and walk-in enquiries.
Handle incoming and outgoing calls, emails, couriers, and correspondence.
Support branch administration and daily office activities.
Maintain office records, files, and documentation systematically.
Telecalling & Admissions Support
Make outbound calls to prospective students from enquiry databases and leads.
Follow up on admissions enquiries and course-related requests.
Explain courses, training programs, fees, and admission procedures.
Schedule counselling sessions and appointments for interested candidates.
Maintain call records, lead status, and follow-up reports.
Achieve enquiry conversion and admission targets as assigned.
Coordinate with academic and marketing teams for lead management.
Accounts & Finance
Handle daily cash transactions and petty cash management.
Prepare receipts, invoices, vouchers, and payment entries.
Maintain student fee collection records and payment details.
Update financial records in Excel, Tally, or accounting software.
Track pending payments and conduct payment follow-ups.
Prepare daily, weekly, and monthly collection reports.
Maintain proper filing of bills, receipts, and financial documents.
Assist management with basic financial reporting and reconciliation.
Required Qualifications
Bachelor's Degree in Commerce (B.Com), Business Administration, Accounting, or related field.
Minimum 1 years of experience in front office, telecalling, administration, or accounts.
Required Skills
Excellent communication and interpersonal skills.
Fluent in English and Malayalam (additional languages are an advantage).
Strong telecalling and customer handling abilities.
Knowledge of MS Excel, MS Office, and email communication.
Basic knowledge of Tally or accounting software.
Good organizational and multitasking skills.
Ability to work independently and as part of a team.
Professional appearance and positive attitude.
Key Performance Indicators (KPIs)
Enquiry handling and lead conversion rate.
Student admission support and follow-up effectiveness.
Accuracy of fee collection and accounting records.
Timely report submission and documentation.
Front office management and customer satisfaction.
Salary & Benefits
Competitive salary based on experience and skills.
Performance incentives based on admissions and collections.
Career growth opportunities within the organization.
Professional and supportive work environment.
Working Days: Monday to Saturday Working hours: 9:30 to 5:30
Work Location: In person
Pay: ₹12,000.00 - ₹16,000.00 per month
Work Location: In person
Questions about this role
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.