Internet Sales Manager - Kia of Hamilton

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Position : Internet Sales Manager

Dealership: Kia of Hamilton

Location: Hamilton, ON

Classification: Full Time, Immediate Hire

Kia of Hamilton is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it!

Your area of focus.

In this role, you will be responsible for executing sales objectives for both new and pre-owned vehicles while developing and implementing effective sales plans for your team. Key tasks include monitoring performance metrics, converting leads to sales, and enhancing client relationships to strengthen the dealership's market presence. You will also focus on team development, ensuring compliance with company policies, and promoting a safe work environment. The ideal candidate should have 3-5 years of automotive dealership sales management experience, strong leadership and interpersonal skills, and a results-driven mindset.

What drives your day-to-day?

Manage and oversee all online sales activities for the dealership

Respond to leads from the dealership's website, third-party platforms, and social media

Develop strategies to generate and convert leads into sales

Communicate with customers via email, chat, text, and phone throughout the sales process

Coordinate test drives, appointments, and follow-up communication with customers

Implement digital marketing campaigns to drive traffic and visibility for the dealership

Work with the marketing team to ensure consistent online presence and branding

Track and report sales performance, including lead conversion and revenue metrics

Lead and train the internet sales team to improve sales performance and customer service

Handle customer complaints and concerns from online interactions to ensure satisfaction

Ensure online inventory is accurate and up-to-date on the dealership’s website

Collaborate with in-store sales teams to ensure a seamless transition from online to in-person sales

What Are The Must-haves…

A minimum of 3-5 years of automotive experience

Post-Secondary education in a related discipline would be considered an asset

Must have some experience in a leadership role

Strong understanding of dealership accounting practices, budgeting and expense management

Ability to be professional and deliver exceptional service to clients

Excellent people management skills such as leadership, team development, interpersonal, coaching, mentoring, and supervisory skills

A well-defined sense of diplomacy, including negotiation and conflict resolution skills

Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers

Strong organizational and time management skills

Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets

A person of high integrity who is trusted by others and consistently honors their commitments

Detail oriented, self-motivated and resourceful

Results-driven and career focused individual with an entrepreneurial spirit and a strong desire to be successful

Experience using CRM systems or other automotive software systems would be considered an asset

Understanding of Provincial Safety code requirements for dealerships

The Perks

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide appreciation events and contests throughout the calendar year

Professional development and the opportunity to grow your career

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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