Senior Workplace Engineer

Job Description: Senior Workplace Engineer (L3 Support – Hybrid)

Role Overview

We are seeking a highly skilled Senior Workplace Engineer (L3 Support) to join our global Workplace Operations and Engineering team. This role is responsible for handling complex workplace and end-user issues, driving root cause resolution, and leading technical improvements, governance, and hardening initiatives across the workplace infrastructure.

The position plays a key role in stabilizing and evolving the workplace environment, actively contributing to projects, operational excellence, automation, and service improvements, while mentoring junior engineers.

This is a hybrid role, operating within an 8x5 support model and on-call rotation, with flexibility to support planned activities outside business hours for complex changes, maintenance, and project implementations.

Key Responsibilities

Provide L3 Workplace Administrator support, handling escalations from L2 and internal users and resolving complex and critical incidents

Perform deep technical troubleshooting and root cause analysis

Lead and coordinate major incident resolution, acting as technical authority on bridge calls

Design and implement workplace hardening measures, ensuring compliance with security standards and best practices

Proactively identify and propose workplace improvements, automation opportunities, optimization, and stability initiatives

Participate in and lead Workplace-related projects, including rollout, migration, transformation, and modernization activities

Review and execute complex operational changes in line with change management processes

Ensure proper administration, documentation, and governance of workplace configurations, standards, and operational procedures

Maintain strong organization and tracking of actions, risks, and deliverables, ensuring timely follow-up and closure

Coordinate effectively with multiple teams including security, cloud, networking, vendors, and business stakeholders

Provide technical mentorship, guidance, and training to L2 engineers and support teams

Contribute to runbooks, knowledge base, automation initiatives, and operational procedures enhancement

Working Model

Hybrid setup

8x5 working schedule aligned with business hours

On-call rotation schedule

Required Skills & Qualifications

Technical Skills

Expert-level knowledge of:

Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)

Active Directory and Identity and Access Management (IAM) services

Windows endpoint management

SCCM and Intune Co-Management

Enterprise printing and collaboration technologies

Teams Rooms and meeting room technologies

DNS and Group Policy fundamentals

Strong hands-on experience with:

Microsoft 365 Admin Center

SCCM & Intune / Microsoft Endpoint Manager

Entra ID / Azure AD

ServiceNow or similar ITSM platforms

Enterprise printing management platforms such as uniFLOW

Strong capability in:

End-to-end troubleshooting across multiple workplace domains

Endpoint, authentication, and collaboration service troubleshooting

Log analysis, client-side diagnostics, and service correlation

Operational governance, documentation, and process improvement

Experience

7+ years of experience in Workplace Engineering / End User Services / IT Operations roles

Proven experience working at L3 level, handling complex enterprise environments and escalations

Experience with enterprise/global workplace environments

Experience in project delivery, workplace transformation, and modernization initiatives

Soft Skills

Strong analytical and problem-solving mindset

Excellent organizational and coordination skills, with the ability to manage multiple priorities

Strong ownership and accountability for services and deliverables

Effective communication and stakeholder management skills

Ability to mentor and develop junior team members

Proficiency in written and spoken English

Nice-to-Have

Microsoft Certifications or equivalent

Architecture design experience with global tools such as Active Directory, Microsoft 365, Intune, SCCM, uniFLOW, Entra ID

Experience working with global teams and external vendors

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.