Principal ServiceNow Engineer

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary: The Principal ServiceNow Business Analyst will play a key role in bridging business needs with ServiceNow platform capabilities. This role focuses on understanding business requirements, driving process improvements, and delivering functional solutions within the ServiceNow ecosystem.

The individual will partner closely with business stakeholders, product owners, and technical teams to design, implement, and optimize ServiceNow solutions aligned with organizational goals. This position operates in a fast-paced, dynamic environment and requires strong stakeholder management, analytical thinking, and problem-solving skills.

Essential Job Duties and Responsibilities:

Lead requirements gathering sessions with business stakeholders to understand and document ServiceNow-related needs

Translate business requirements into functional specifications, user stories, and acceptance criteria

Serve as a ServiceNow functional SME, providing guidance on platform capabilities and best practices

Perform gap analysis and recommend optimal solutions leveraging ServiceNow modules

Work with Cubic internal stakeholders to plan and execute ServiceNow onboarding tasks for Cubic's Customer programs, ensuring consistency of process and technology adoption

Collaborate with developers and technical teams to ensure accurate implementation of requirements

Support configuration discussions and validate solutions to meet business expectations

Drive process improvements across ITSM, ITOM, HRSD, and other ServiceNow modules

Facilitate workshops, demos, and user training sessions to support adoption

Define and execute UAT plans, ensuring business sign-off before production release

Support audit activities related to Incident, Request, Change, and Asset management processes

Maintain documentation, including business requirements, process flows, and solution designs

Act as a liaison between business users, IT teams, and external vendors

Participate in continuous improvement initiatives to enhance ServiceNow usage across the organization

Comply with Cubic’s Quality Management System, security, and HSE policies

Minimum Job Requirements:

Skills, Knowledge, and Experience:

Bachelor’s degree in Computer Science, Business Administration, or a related field

8+ years of experience as a Business Analyst with strong exposure to ServiceNow

Proven experience in requirements gathering, stakeholder management, and process mapping

Hands-on experience with ServiceNow modules such as ITSM, CMDB, CSDM, ITAM, HRSD, or ITOM

Experience working on end-to-end ServiceNow implementations or enhancements

Strong understanding of ITIL processes and frameworks

Ability to perform gap analysis and recommend scalable solutions

Experience working in Agile/Scrum environments

Strong documentation skills (BRDs, FRDs, user stories, process flows)

Good understanding of ServiceNow configurations and capabilities (technical depth is a plus, not mandatory)

Exposure to integrations and APIs is desirable

Certifications (Preferred):

ITIL Foundation Certification

ServiceNow Certified System Administrator (CSA)

ServiceNow Implementation Specialist (any module)

Personal Qualities:

Strong communication and stakeholder management skills

Ability to work independently and manage multiple priorities

Analytical mindset with strong problem-solving capabilities

Detail-oriented with a focus on quality and accuracy

Collaborative approach with the ability to influence cross-functional teams

Proactive, self-driven, and adaptable in a fast-paced environment

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Worker Type:

Employee

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We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.