Senior, Client SE

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Description

Salesforce is hiring a Client Solutions Engineer within MuleSoft to join our Pre-Sales Solution Engineering team. MuleSoft Account Executives will rely on your technical and product expertise throughout the sales cycle. You will be an integral part of the success for both our customers and Account Executives by performing technical discovery qualification, delivering product demonstrations and Proof of Concepts, delivering technical workshops, making architectural recommendations and solution sizing exercises. As a customer advocate, you will connect the dots between the technical solution to the business outcomes for the customer.

This is what you get working for MuleSoft Solution Engineering Italy:

Working in a passionate Pre-Sales Solution Engineering team that puts teamwork first

Collaborate with account executives on a daily basis to ensure the technical and commercial win

Leaders who really care about your development and success

Working for a company that truly lives its core values Equality and Sustainability

Working for one of the most innovative companies worldwide

What will you get to do in this role?

Build trusted relationships with internal and external partners to qualify deals, identify business value, and provide technical guidance in order to set expectations to ensure customer success

Conduct technical discovery meetings to document, analyze, clarify business and technical requirements to support detailed solution proposal

Deliver architecture reframe and develop white-boarding skills through shadowing and customer-scenario role playing

Respond to Request for Information/Proposal documents

Work hands-on with prospects and customers to deliver both standard and customized solution demonstrations, white boarding, presentations, architecture workshops, and best practices that showcase the functional capabilities, competitive advantages, and business benefits of MuleSoft’s solutions, from demo and proof of concept to design and implementation

Collaborate with Product Management, Engineering, and Product Marketing to continuously improve MuleSoft’s products and marketing

Stay ahead of and immerse yourself in the ever-evolving technology and landscape while maintaining a deep understanding of competitive and complementary technologies and vendors and how to position MuleSoft’s values in relation to them

Provide ongoing, post-sales, technical guidance to the client’s technical team to drive adoption/utilization of MuleSoft’s solutions and digital transformation success

You may be a good fit if you:

Are “Salesforce Smart” and value knowledge, Innovation, Integration and adapt to change

Have a desire to “Win As A Team”

Are a “Courageous Communicator”, who is comfortable giving and receiving constructive feedback

Have strong “Values” of open communications, customer success, innovation, and a respect for the diversity of people

These are qualifications you’ll need to be successful:

Excellent presentation and composure abilities in front of all levels of technical and non-technical audiences

Skills to establish trust with clients, and the ability to influence key decision makers

Experience with EAI, ESB, SOA, API Management, REST, JSON, SOAP, WSDL

Hands-on Java development experience and ability to code and debug against Java APIs is preferred

Experience with cloud technologies - iPaaS, SaaS applications, cloud infrastructure, etc. is preferred

Experience and ability to build and deliver Proofs of Concept (PoCs) and to respond to functional & technical elements of RFIs/RFPs independently

A passion for technology and an ability to translate that passion to impact business for our customers

Experience with Solution Engineering for Key Account Management preferred

Ability to travel as needed

Degree in IT / Business Informatics or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role

Languages: Italian and English

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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