Expert Support Engineer

Key Responsibilities:

Design, implement, and maintain backup solutions across on-premises and cloud environments (Azure, AWS, GCP).

Create and manage disaster recovery (DR) plans, including failover, failback, and recovery testing.

Monitor and troubleshoot backup and recovery operations to ensure compliance with recovery point objectives (RPO) and recovery time objectives (RTO).

Perform regular DR drills and validation tests, documenting lessons learned and improving processes.

Collaborate with security, infrastructure, and application teams to ensure data protection and regulatory compliance.

Automate backup processes using scripting languages and tools (PowerShell, Python, Ansible).

Maintain documentation for backup procedures, configurations, schedules, and escalation protocols.

Analyze system health and performance, recommending optimizations and capacity planning.

Participate in incident response for data loss, system outages, or disaster scenarios.

Keep abreast of the latest backup and DR technologies and industry best practices.

Required Skills and Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

5+ years of experience in backup and disaster recovery engineering.

Hands-on experience with backup solutions such as Commvault, Veeam, Veritas NetBackup, Rubrik, Dell EMC Avamar, or Azure Backup.

Experience in cloud environments (Azure, AWS, GCP) and hybrid infrastructures.

Strong understanding of data protection principles, encryption, retention policies, and compliance frameworks.

Experience in scripting and automation (PowerShell, Python, Bash, Ansible, etc.).

Excellent troubleshooting, analytical, and problem-solving skills.

Strong communication and documentation skills, with the ability to work across teams.

Knowledge of virtualization platforms such as VMware, Hyper-V, and containerized workloads is a plus.

Preferred Qualifications:

Certifications like Microsoft Azure Administrator, AWS Certified Solutions Architect, Veeam Certified Engineer, or Commvault Certified Specialist.

Experience with regulatory compliance frameworks like GDPR, HIPAA, PCI-DSS.

Familiarity with monitoring tools like SolarWinds, Nagios, or Zabbix is an advantage (ID016)

Our Values

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