Staff Augmentation Manager (Ref 26479)

Responsibilities

Serve as the primary point of contact for staff augmentation-related inquiries from internal teams, clients, and external partners.

Oversee end-to-end service delivery, ensuring SLAs and KPIs are consistently met.

Build and maintain strong client relationships, manage escalations and ensure overall client satisfaction.

Ensures compliance with client contracts, regulatory requirements, and internal policies.

Manage and deliver reporting cadences for internal stakeholders and clients, providing insights and visibility into delivery performance.

Collaborate with Sales to support new opportunities and existing engagements.

Partner with internal and external business leaders to advise on staff augmentation recruitment and resourcing strategies.

Identify opportunities to leverage technology that enhances efficiency, create processes and standards for selection, implementation and support.

Provide leadership and oversight in administering company policies, ensuring consistent application across engagements and projects.

Drive continuous improvement through process reviews, performance analysis, and operational best practices.

Monitor labor market trends, best practices and regulatory changes, integrating them into internal policies and workflows.

Foster strong relationships with external recruitment agencies and vendors to ensure timely and quality talent delivery.

Oversee the financial performance of the staff augmentation function, including P&L management, invoicing accuracy and collections.

Requirements

Diploma or Degree in a relevant field

At least 5 years of relevant experience in staff augmentation or workforce solutions

Strong project management skills with the ability to work under pressure

Excellent stakeholder management and client-facing skills

Proven ability to build relationships across multiple functions and organizational levels

Strong communication skills, both written and verbal

Ability to present insights and recommendations to senior stakeholders

Good understanding of local labour regulations and market conditions

Strong attention to detail with sound financial acumen, including P&L management

Shortlisted candidates will be offered a 6 Months agency contract employment till Feb 27.

Licence no: 12C6060

Pay: Up to $8,000.00 per month

Work Location: In person