Assistant Manager (UI/UX Design)
About the role
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Summary
The Assistant Manager will support the Manager in driving UX strategy, product experience, and service design across mobile app, digital platforms, and broader customer journeys. This role operates with a product owner mindset, balancing user needs, business objectives, and feasibility. The role is responsible for aligning stakeholder requirements, shaping design direction, and ensuring UX consistency across touchpoints. The objective is to design holistic experiences that increase loyalty engagement and drive conversion outcomes, supported by data, user behaviour insights, and AI-enabled workflows.
Job Responsibilities
Support the Manager in UX strategy and design across mobile, digital and service journeys
Provide UI/UX support for mobile app and digital experience design
Act from a product owner perspective to balance user, business and technical needs
Translate business requirements into user-centred design solutions
Engage stakeholders to gather, filter and prioritise requirements
Facilitate UX workshops for alignment
Develop strong design rationale linked to business outcomes such as engagement and conversion
Assist the manager in qualitative and quantitative UX research to gain insights into patron experiences and journeys
Perform live observation of UX journeys to identify friction points and recommend solutions
Create interactive journeys, wireframes and prototypes
Design experiences to support marketing campaigns, increase loyalty engagement and drive conversion
Maintain and evolve design systems, style guides and component libraries
Ensure UX consistency across platforms
Support implementation by working closely with development teams
Leverage AI workflows for research, ideation and prototyping
Collaborate with cross-functional teams to deliver end-to-end experiences
Mentor junior designers
Job Requirements
Education & Certification
Bachelor’s or Master’s degree in Design, UX, HCI or related field
Experience
Minimum 5 years of UI/UX or product design experience
Experience in UX strategy, stakeholder management and cross-functional collaboration
Experience in data-driven UX design and user behaviour analysis
Experience designing responsive web and mobile applications
Other Prerequisites
Strong UX strategy and product thinking
Understanding of user-centred design principles and design thinking methodologies
Strong stakeholder management and facilitation skills
Ability to justify design decisions with clear business rationale
UX research and data analysis capability
Strong interaction design and prototyping skills
Familiarity with AI design workflows
Experience maintaining design systems
Basic front-end understanding
Project management and mentoring capability
Strong analytical and strategic thinking
Ability to simplify complex problems
Interest in AI and emerging design workflows
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
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