Account Executive – CRM & Industry Solutions (Enterprise, New Business)
About the role
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
We’re looking for a high-impact Account Executive to drive new business for ServiceNow’s CRM and Industry Solutions portfolio across enterprise accounts in Mexico and the broader Latin America region. You’ll own the full sales cycle — from prospecting to close — positioning solutions that transform how organizations engage with their customers: Customer Service Management, Field Service Management, Sales, Logik CPQ (Configure, Price, Quote), Industry Solutions. Built on the ServiceNow AI Platform, these solutions create a single source of truth that lets enterprises run end-to-end processes on uniform, trusted information.
This role is based in Mexico City and supports enterprise customers in Mexico and other Latin American markets.
What you get to do in this role:
Own the end-to-end sales cycle — from prospecting to close — driving new-logo acquisition and expansion across enterprise accounts
Develop and execute a strategic territory and account plan focused on pipeline generation and revenue growth
Engage C-level and senior stakeholders to understand business priorities and position the value of CRM and Industry Solutions
Partner with Solution Consultants, Customer Success, and Partners to design compelling, value-based solutions in complex enterprise environments
Manage complex deal cycles involving multiple stakeholders and long sales processes
Accurately forecast pipeline and revenue
Champion diversity and belonging to contribute to an open and inclusive environment
Qualifications
To be successful in this role you have:
7+ years of quota-carrying enterprise SaaS sales experience, with a strong track record of closing complex deals and consistently exceeding quota
Experience selling to enterprise customers across multiple stakeholders, translating business needs into technology solutions
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving — for example, using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
Strong communication, negotiation, and stakeholder-management skills
Experience using CRM tools for pipeline management and forecasting
Professional fluency in Spanish and English
Background in CRM or Customer Experience platforms, and in industries such as Financial Services, Manufacturing, or Retail, preferred
Travel required: 30–50% across the region
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
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