Service Delivery Manager - Supply Chain Management 4D

Service Delivery Manager - Supply Chain Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Lead logistics operations by managing demand forecasts and supply plans for containers and spare parts. Align with clients on baseline statistical forecasts, assumptions, and exception handling. Gather inputs from sales and marketing to refine forecasts based on business activities and market dynamics. Consolidate lifecycle updates, risks, opportunities, and priorities to support accurate demand planning. Refine operational forecasts across multiple aggregation levels and time horizons. Analyze historical sales trends and demand drivers to develop and evaluate statistical forecast models. Support monthly S&OP and weekly forecast meetings with actionable insights. Maintain a consolidated view of supply inputs across containers and spare parts. Maximize fulfillment using prioritization logic for constrained capacity scenarios. Leverage supply planning optimizers and inputs to meet demand and mitigate shortfalls. Plan spare parts inventory to ensure faster turnaround for repairs. Drive weekly supply review meetings and support cross-functional alignment.

Qualifications

Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management

Certifications

Azure Data Engineering (DP-203) - MicrosoftMicrosoft, Certified Professional Services Marketer (CPSM) - Society for Marketing Professional Services (SMPS)Society for Marketing Professional Services (SMPS), Microsoft Azure Data Fundamentals - MicrosoftMicrosoft, Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft, SAP Certified Application Associate - SAP S/4HANA Sourcing and Procurement - SAPSAP

Required Skills

BlueYonder Demand Planning, Contract Management, Financial Management, Inventory Management, Kinaxis, O9 Demand Planning, Procurement, Supplier Management, Supply Chain Management (SCM)

Language

English

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Supply Chain Management

Remote Type -

Hybrid

Work Shift -

Flex Time (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

Make an impact – Help global enterprises solve business challenges that matter

Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.