External Hiring|Assistant Manager- Training|International|31072026

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas: Discipline/Technical Training

Discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes)

Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives) Non-Technical Training

Training on general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email, etc.)

Training on general skills and competencies (e.g., Verbal & Written Communications, Time Management Skills, Basic Spreadsheet/Document Creation skills, etc.)

Training on leadership and management development May develop training curriculum/materials. May select and/or oversee vendors to develop training content or conduct training.

Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters.

Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.

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Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.