Retail Operation Manager

Key Responsibilities

Sales Support:

Assist the sales team with administrative tasks such as:

o Order generation

o POSM (Point of Sale Materials) allocation

o SFA (Sales Force Automation) tool implementation

Coordinate sales meetings, events, and training sessions.

Support the preparation of sales materials and resources to ensure sales representatives are fully

equipped.

Serve as the primary point of contact for the sales team concerning the DMS (Distributor

Management System) Application and its rollout.

DMS Application Rollout:

Assist the sales team with pre-rollout planning of DMS and handheld devices.

Coordinate with the sales team for DMS application deployment in their respective areas.

Ensure the software installation and provide necessary training to stakeholders based on Distributor

Site Readiness.

Customize DMS based on business requirements and offer solutions to any technical issues.

Ensure full adherence to the DMS system and implement trade and discount schemes within the

system.

Data Management & Reporting:

Manage and maintain accurate sales data.

Generate regular sales reports and dashboards to track performance metrics, including sales

targets, conversion rates, and revenue generation.

Analyze sales data to identify trends, opportunities for growth, and areas for improvement.

Order Processing & Coordination:

Coordinate order processing, ensuring all orders are logged, tracked, and delivered on time.

Collaborate with internal teams (logistics, finance) to resolve order discrepancies and ensure

smooth fulfillment.

Assist in managing sales forecasts and track actual versus forecasted sales performance.

Sales Process Optimization:

Identify and recommend improvements to sales processes and workflows to enhance efficiency.

Collaborate with sales and other teams to implement best practices for lead management, CRM

usage, and other sales-related processes.

Assist in the management and improvement of the CRM system, ensuring correct and up-to-date

data entry.

Cross-Departmental Coordination:

Liaise between sales, marketing, finance, and operations teams to ensure alignment and execution

of sales initiatives.

Support marketing in the execution of promotional campaigns and sales materials.

Coordinate with finance teams for timely invoicing, payment tracking, and credit approvals.

Qualifications:

Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

Experience: Several years of experience in sales operations, sales coordination, or administrative

roles in a sales environment.

Skills:

o Strong knowledge of CRM systems (e.g., Salesforce, HubSpot) and MS Office Suite

(Excel, PowerPoint, Word).

o Exceptional organizational and time-management skills.

o Strong analytical and problem-solving abilities with attention to detail.

o Excellent communication and interpersonal skills.

o Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Desired Skills:

Experience with sales forecasting and reporting tools.

Knowledge of sales process optimization and CRM best practices.

Ability to work collaboratively across departments and teams.

Understanding of sales methodologies and strategies.

Pay: ₹1,000,000.00 - ₹2,000,000.00 per year

Benefits:

Cell phone reimbursement

Flexible schedule

Health insurance

Life insurance

Provident Fund

Work Location: In person