Customer Success Manager - Small Business

Drive Growth Through Outstanding Client Partnerships at HSI

Are you energized by helping clients unlock the full potential of innovative solutions? Join our dynamic team at HSI where you'll shape the success stories of organizations committed to workplace safety and compliance.

Your Impact

As a Customer Success Manager-Small Business at HSI, you'll be the trusted advisor our clients count on. You'll drive retention, growth, and satisfaction by helping organizations transform their EHS and compliance programs. This is your chance to make a real difference in workplace safety while building a rewarding career.

What You'll Do

Partner with clients to develop and execute strategies that maximize their ROI

Build lasting relationships with key stakeholders across client organizations

Champion customer needs across HSI teams to drive continuous improvement

Maintain an impressive 95%+ net retention rate through proactive engagement

Drive account growth by identifying and securing expansion opportunities

Share customer insights that shape our product roadmap

Master our suite of solutions to become a trusted technical advisor

What Success Looks Like

Your clients consistently renew and their partnerships with HSI

You're meeting or exceeding quarterly revenue targets

Organizations see measurable improvements in their safety programs

Your feedback drives meaningful product enhancements

Clients view you as an extension of their team

What Makes You Stand Out

You're naturally curious and love learning new technologies

You thrive in fast-paced environments and own your outcomes

You balance strategic thinking with tactical execution

You're organized, detail-oriented, and always prepared

You build trust through reliability and expertise

Requirements

Track record of success in customer-facing roles with revenue responsibility

Experience engaging with senior executives and stakeholders

Strong technical aptitude and ability to master complex solutions

Outstanding communication and presentation abilities

Experience with Salesforce and customer success platforms is a plus

Bachelor's degree or experience in customer success, sales, or account management

Knowledge of EHS and compliance is beneficial but not required

Benefits

Earning Potential: Hourly (non-exempt) base pay plus uncapped commission, with first-year total earnings projected at $52,500+ (salary + commission)

Comprehensive Benefits: Access to healthcare, dental, and vision coverage, along with additional perks to support your well-being.

Support and Growth Opportunities: Take advantage of parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development.

Learning and Development: Gain unlimited access to HSI's Learning Management System and career training programs.

Remote Work Flexibility: Enjoy the convenience of working from home.

Generous Time-Off Policy: Recharge with our flexible vacation options.

Retirement Savings: Plan for your future with our company match for retirement contributions