Global Supplier Helpdesk Analyst

Global Supplier Helpdesk provides high-quality, globally coordinated support to suppliers and internal stakeholders. Serving as the primary point of cont

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

We strategically partner with operations to drive exceptional results, and increase Ford’s leadership as an automotive company. We contribute financial expertise to all areas of the company, including the planning, manufacturing, marketing and distribution of Ford products around the world.

Graduate degree in commerce having strong accounting skills

Preferred Certifications (Optional) - SAP (S4 Hana) knowledge and prior experience in supplier query handling.

Fluency in English (written and spoken) is required

Supplier Support & Inquiry Management: Serve as the frontline contact for supplier inquiries via phone and ticketing systems. Triage, categorize, and route tickets to appropriate internal teams when necessary.

Issue Resolution: Troubleshoot and resolve supplier issues related to payment queries by coordinating closely with Accounts Payable, Purchasing, and Plant who books the receipts.

SLA & Ticket Tracking: Monitor and meet defined TAT of 2 business days for response. Proactively track ticket status, escalate delays, and drive timely resolutions.

Documentation & Continuous Improvement: Maintain and update the team knowledge base, Standard Operating Procedures (SOPs), and FAQs. Identify opportunities for process optimization and system enhancements.

Reporting & Analytics: Generate and analyze reports on ticket volumes, common issue types, supplier performance, and data quality to present actionable insights to management.

Cross-Functional Collaboration: Partner with purchasing, Plant, and IT/S4 support teams to streamline workflows and resolve complex issues.

Data Privacy & Security: Ensure strict adherence to regional data protection regulations and information security practices when handling sensitive supplier and financial information.

Required Skills

Communication: Exceptional written and verbal communication skills with a strong customer-service mindset.

Problem-Solving: Strong analytical and troubleshooting skills with high attention to detail.

Time Management: Ability to prioritize and manage a high volume of requests concurrently in a fast-paced environment.

Collaboration: Proven ability to work effectively across diverse, cross-functional, and global teams.

Proactivity: Self-motivated with a continuous improvement mindset.