Systems Services Manager (F/M/N)

PURPOSE OF THE ROLE

As the System Services Manager, you will lead the department responsible for critical maintenance activities, troubleshooting, spare parts supply, and modifications for our installed system base. Your primary mission will be to drive the necessary transformations within this department to achieve exceptional levels of customer satisfaction, enhance team competency, and ensure financial profitability. You will also be instrumental in expanding our customer service capabilities to support new, advanced solutions promoted by the Yokogawa Group, ensuring our offerings remain at the forefront of industrial automation.

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A DAY IN YOUR LIFE

Your days will be dynamic and multifaceted. You will start by reviewing key performance indicators (KPIs) and financial results, ensuring the department is on track to meet its revenue and margin targets. You will engage with your team, providing guidance, fostering motivation, and addressing any operational challenges. A significant portion of your time will involve strategic planning, translating the Group's vision into actionable departmental goals, and defining the organizational structure to support these objectives. You will collaborate closely with internal stakeholders such such as the System Sales Manager and Project Managers, and participate in European operations meetings to align on broader strategies. You will also dedicate time to talent development, identifying training needs, supporting upskilling initiatives, and conducting performance evaluations. Ensuring strict adherence to HSE and quality standards, including coordinating risk prevention plans and conducting field audits, will be a constant priority, reflecting Yokogawa's commitment to safety and excellence.

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KEY CHALLENGES

Leading significant departmental transformations to elevate customer satisfaction and profitability while integrating new advanced solutions.

Balancing operational demands with strategic initiatives, ensuring both short-term performance and long-term growth.

Managing and developing a diverse team, fostering a culture of continuous improvement and high performance.

Navigating complex HSE and compliance requirements, ensuring all team members operate safely and within regulatory frameworks, including interventions on energized equipment and work near high voltage.

Optimizing resource allocation and budget management to meet ambitious financial targets.

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GROWTH & CAREER OPPORTUNITIES

This role offers a significant platform for leadership development within a global industrial automation leader. You will have the opportunity to shape the future of our system services, driving strategic initiatives that have a direct impact on customer success and business growth. Yokogawa is committed to continuous learning, and you will be supported in expanding your expertise through various professional development programs. Success in this position can lead to further senior leadership roles within Operations, both at a regional and global level, as you contribute to the strategic direction of our European operations.

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TEAM & CULTURE

You will lead a dedicated team of 10-20 direct reports, fostering a collaborative and results-driven environment. Our culture emphasizes rigor, analytical thinking, and strong interpersonal skills, all while maintaining a keen awareness of costs. We believe in empowering our team members, supporting their professional growth, and ensuring a safe and inclusive workplace. You will be part of a larger, interconnected global community, collaborating with colleagues across Europe and beyond, contributing to Yokogawa's legacy of innovation and excellence.

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WHO YOU ARE

You are a seasoned leader with a Master’s degree in Engineering and over 15 years of experience in Electrical Engineering or Automation, including a proven track record of successfully managing operations teams. You are fluent in English, both written and spoken, and proficient with tools such as SAP, Microsoft Project, and Microsoft Office 365. Your behavioral skills include being results-driven, assertive, a good listener, rigorous, and possessing an analytical mindset with excellent interpersonal abilities and cost awareness. You hold essential HSE authorizations, including a Category B driver’s license, various electrical permits (H0, H0V, B2, B2V, B2V Test, BE Testing, BR, BC), Chemical site authorization N2, and ATEX Level 1, and are medically fit for electrical and chemical site work. You are passionate about driving change, fostering talent, and ensuring the highest standards of customer satisfaction and safety.

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WHAT YOU'LL DO & WHAT YOU BRING

What You'll Do:

Relate and explain the Group's strategy, formulating and communicating a clear strategic vision for the department.

Take full responsibility for departmental revenue and margin, defining KPIs and identifying resource needs.

Define the annual budget and manage Group requests, actively participating in European operations meetings.

Motivate and develop your team, defining training plans, supporting upskilling, and managing performance.

Coordinate and sign risk prevention plans, ensuring compliance with all HSE and Quality rules.

Conduct field audits, ensure personnel qualifications, and participate in HSE reviews, leading safety moments.

Manage hiring, evaluations, objectives, and job descriptions for your team.

What You Bring:

A Master’s degree in Engineering and 15+ years of experience in Electrical Engineering or Automation, with successful hierarchical management experience.

Fluent English language skills (read, written, spoken).

Proficiency in SAP, Microsoft Project, and Microsoft Office 365.

Strong leadership qualities: results-driven, assertive, excellent listening skills, rigorous, analytical, and strong interpersonal skills with cost awareness.

Valid HSE authorizations: Category B driver’s license, electrical permits (H0, H0V, B2, B2V, B2V Test, BE Testing, BR, BC), Chemical site authorization N2, and ATEX Level 1.

Medical fitness for electrical work and chemical site work.

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WHY JOIN NOW

This is an exciting time to join Yokogawa in France as we are undergoing significant transformations to enhance our system services and our offerings to include advanced solutions. You will play a pivotal role in shaping the future of our service delivery, directly impacting customer satisfaction and business growth. Your leadership will be crucial in driving these changes, making a tangible difference in our operational efficiency and market position. If you are looking for a challenging yet rewarding opportunity to lead a high-performing team and contribute to a global leader in industrial automation, this is the moment to make your mark.

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WHAT WE OFFER

A permanent employment contract (CDI — Contrat à Durée Indéterminée).

A competitive salary and comprehensive benefits package.

Opportunities for continuous professional development and career advancement within a global organization.

A dynamic and inclusive work environment where your contributions are valued.

Access to cutting-edge technologies and innovative projects.

We are committed to providing reasonable accommodations for applicants with disabilities during the recruitment process. If you require any accommodations, please let us know, and we will work with you to ensure a fair and accessible application experience.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Diverse, Equitable & Inclusive culture

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