Business Continuous Improvement - UAT Specialist

Business Integration Consultant - Process Analyst

The Business Integration Consultant – Process Analyst supports the establishment of new business processes, and integrates the application of new processes with existing business processes. This job assesses business requirements, completes research and analysis to determine solutions and makes recommendations for enhancements. While working under general supervision, this job identifies strengths and weaknesses of existing internal processes, methods and tools.

Key Responsibilities and Duties

Assists with process design and improvement methodologies to identify, analyze and improve business processes and service quality.

Analyzes business intelligence data on call center customer service quality to inform business decisions.

Maintains documentation to support analysis and recommended improvements including business requirements, functional specifications and process maps.

Supports the development of integration training materials and activities for new processes and procedures.

Plans for process integration opportunities that support business objectives while also creating process changes by integrating new processes into existing ones and communicating these changes to affected areas.

Monitors the post-implementation project reviews in order to assess the effectiveness of changes in the process.

Educational Requirements

University (Degree) Preferred

Work Experience

No Experience Required

Physical Requirements

Physical Requirements: Sedentary Work

Career Level

5IC

Summary: The UAT Analyst is responsible for validating that software applications, systems, and technology solutions meet business requirements and function as intended before deployment to production. This role serves as a critical bridge between business stakeholders and technical teams, ensuring that end-user needs are accurately reflected in the final product within Wealth Management.

Key Responsibilities

Develop and execute test plans, test cases, and test scripts based on business requirements and user stories

Coordinate and facilitate UAT sessions with business stakeholders and end users

Log, track, and manage defects through resolution using defect tracking tools

Communicate testing progress, risks, and outcomes to project stakeholders and leadership

Collaborate with business analysts, developers, and QA teams throughout the testing lifecycle

Maintain test documentation including execution logs, results, and sign-off artifacts

Participate in requirements reviews to provide early input on testability and potential gaps

Required Skills

Proven experience in UAT or functional testing within an SDLC environment

Strong ability to translate business requirements into executable test scenarios

Proficiency with defect and test management tools such as JIRA or Azure DevOps

Excellent written and verbal communication skills

Strong organizational skills with ability to manage multiple priorities simultaneously

Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)

Preferred Skills

Experience in financial services or retirement services industry

Familiarity with Agile and Scrum methodologies

Basic SQL skills for data validation and verification

Exposure to test automation tools and frameworks

ISTQB or equivalent software testing certification

Background in business analysis or subject matter expertise

Related Skills

Accountability, Go-To-Market, Product Management, Project Management, Resiliency, Strategic Thinking

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