Technical Account Manager (Global Strategic Accounts)

Technical Account Manager, Global Strategic Accounts

As a Technical Account Manager (TAM) supporting our Global Strategic Accounts team, you will help some of the world's leading advertisers maximize value from Smartly's AI-powered advertising platform. This role sits at the intersection of Sales, Customer Success, and Product, combining solution consulting, onboarding, enablement, and technical advisory support throughout the customer lifecycle.

You will partner closely with Global Strategic Partners and Customer Success Managers to understand customer needs, design solutions, guide adoption, and help customers achieve measurable business outcomes. Your ability to connect technical capabilities with customer goals will be critical to both new business success and long-term customer growth.

What You Will Do

Partner with Global Strategic Partners to support new business opportunities and account expansion initiatives

Lead technical discovery sessions to understand customer objectives, workflows, requirements, and success criteria

Design and present tailored solution recommendations that align Smartly's capabilities with customer needs

Deliver product demonstrations and solution walkthroughs for both technical and non-technical audiences

Act as a trusted technical advisor throughout the sales process, helping customers evaluate and adopt Smartly solutions

Partner with Customer Success Managers to deliver structured onboarding programs for new customers

Lead customer training sessions, configuration guidance, and enablement activities that accelerate adoption and time-to-value

Collaborate with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges, identify growth opportunities, and share customer insights that inform product development

What We Are Looking For

Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Success, Customer Onboarding, or a similar customer-facing technical role

Experience supporting pre-sales activities, post-sales customer engagements, or both across the customer lifecycle

Ability to conduct structured discovery and translate customer requirements into practical, scalable solutions

Strong presentation, demonstration, and communication skills with the ability to engage a variety of stakeholder groups

Experience delivering onboarding, enablement, or training programs that drive customer adoption and success

Strong problem-solving skills and a consultative, customer-focused approach

Ability to balance technical depth with commercial awareness and customer outcomes

Experience with digital advertising platforms such as Meta, Google Ads, DSPs, or related advertising technologies

Comfort discussing integrations, workflows, data flows, and technical concepts with customer teams

Experience working with enterprise customers, agencies, or large global accounts is a plus

What We Offer You

Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days

Generous healthcare packages & mental health benefits

401K plus matching & equity grants for all new Smartlies

Wellness benefit & learning reimbursement opportunities

Volunteer time off days & company donation matching opportunities

And so much more…

The base pay range for this position is as mentioned below per year, plus an annual performance bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.

Salary in USD: 90,000 - 130,000

Curious what it’s like to work at Smartly?