Customer Service Representative (gn) - Location: Noordwijkerhout NL

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

From Noordwijkerhout, we provide a complete mobility solution for the business market in the Netherlands, Belgium and Luxembourg from the very start. As a Customer Consultant, you are a crucial link in both our customer and sales processes.

As a Customer Services Representative at DKV Euro Service B.V., you will be the main point of contact for our customers and will actively contribute to strengthening customer relationships and commercial growth. From our office in Noordwijkerhout, you will support customers in the Netherlands, Belgium and Luxembourg with their mobility-related questions. You will advise customers, think along proactively and identify commercial opportunities.

You will work closely with the field sales team, prepare quotations, follow up on requests and actively look for opportunities for upselling and cross-selling. You will ensure a smooth customer experience and contribute to growth.

You will join a committed and enthusiastic team of 12 colleagues, where collaboration, sharing knowledge and helping each other come naturally. Together, you ensure that customers feel heard and supported - and that commercial opportunities are not left untapped. In this role, you will report to the Teamlead Customer Service.

Your responsibilities:

Acting as the telephone point of contact for customers and the field sales team;

Answering customer questions and requests by email;

Recording activities and processing changes in CRM systems;

Acting as the link between the customer and the field sales team;

Advising customers on suitable solutions;

Making courtesy calls to new customers to welcome them and answer any questions they may have about our products and services;

Providing sales support through upselling.

What makes you stand out

Availability of at least 32 hours per week

Completed vocational (MBO) education in a technical or commercial field (and willingness to follow a shortened electrotechnical course)

Ability to assess situations and translate them into concrete actions within existing processes

Strong communication skills

Driven and eager to learn

Coordinating ability

Stress‑resistant

Hands‑on and structured: You know how to take on tasks and complete them, but you also recognise where action is needed or how processes can be improved

Fluent in Dutch and English, both spoken and written; French and/or German is a plus

What we offer

Market‑competitive salary

Participation in the bonus scheme after 12 months

An informal working environment with short lines of communication and a pleasant atmosphere

27 vacation days (based on 40 hours)

Premium‑free pension

Travel allowance

Hybrid‑working options after 6 months (max. 2 days per week from home or fully remote)

Free parking at our office in Noordwijkerhout

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams

You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Caroline Posthuma via caroline.posthuma@dkv-mobility.com.