Regional Channel Product Manager, Global Transaction Banking

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join:

Opportunity to be involved in various Channel projects regionally, leveraging on the latest technologies such as Blockchain and AI

What you do:

1. Responsible for Channel Risk Management

2. Participate and assist in channel product development projects across the markets OCBC operate in

3. Assist in the planning, preparation and continuous refinement of the regional channel product roadmap across time horizons (short, mid and long terms)

4. Responsible for servicing customer escalations relating to channels defects and process issues

5. Responsible for collating data and producing business insights on channel penetration, utilisation, onboarding, customer / employee productivity and the volume / revenue of supported businesses including cash and trade

6. Responsible for conducting regular research on voice of customers and employees, competitive activities and development, as well as the latest industry technologies and trends affecting the corporate banking space

7. Drive marketing campaigns with key stakeholders and supporting participants to drive channel awareness, adoption and usage

8. Assist in the preparation of management reports to update key stakeholders, obtain buy-ins and support and address raised concerns and issues

9. Assist in various initiatives that drive customer excellence, and tracking customer satisfaction

Who you are:

2 to 5 years of Channel management and/or Cash management experience

Experience and knowledge of trade products would be an added advantage

Passionate, committed, and self-motivated, possess a can-do and willing-to-learn attitude

Excellent communication (oral and written) and interpersonal skills

Ability to work independently, work well under pressure and work effectively in a team.

Who you work with:

Global Transaction Banking Division offers cash management, trade finance and supply chain finance solutions. To SMEs. Large corporations. Financial institutions. And government entities across the region. It’s all about making banking simpler. And more convenient. For corporate customers. And their customers. For you, it’s all about building your career in a business that is building a reputation for breaking new ground by innovating at the intersection of technology and customer-centricity.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.