Regional Account Manager - Energy

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

As a full-service global freight forwarder and contract logistics provider, we help our clients manage the warehouse and transportation needs of their supply chain so they can focus on their business.

Essential Job Functions:

Client Facing Role that manages the overall business relationship

Account mapping, business unit breakdown (touchpoints to align regional/global team)

Run QBRs & ensure they are properly prepared for

Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly

Report Creation / Monitoring / Distribution (responsible/accountable)

Performance management (responsible/accountable)

Market Analysis / Industry Awareness

Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:

Client Reviews

Value add Programs

Tender Management

Strategic Business Plans

Process Improvements

Technology Solutions

Impact & coverage analysis -> identify service or opportunity gaps

Penetrate organizational structure and develop relationship beyond main points of contact

Maintain rates and assess yields monthly

Monitor account for timely payments and assist with collections on past due invoices

Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network

When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction

Ensure all company policies and regulatory requirements are adhered to

Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources

Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution

Other duties as assigned

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Talking, hearing and using hands to operate computer equipment

Vision abilities required by this job include close vision and the ability to adjust focus

Must have a valid driver’s license and safe driving record

Other Skills and Abilities:

Excellent Organizational Skills

Excellent written and verbal skills

Excellent presentation and interpersonal skills

Thorough knowledge of transportation industry logistics and freight forwarding

Thorough knowledge of successful sales techniques

Strong computer skills including Microsoft Office suite

Detail oriented, able to multitask and meet deadlines

Self-motivated, able to work in a team and independently

Good analytical and program management skills; ability to define, develop and document business processes and procedures

Strong customer service, problem-solving, and interpersonal skills

Internal/external sales skills

Troubleshooting and problem resolution skills

Leads by example

Sense of urgency

Creative

Responds easily to changing demands

Education and Direct Work Experience:

College degree preferred

3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry

Experience with CRM systems

Certifications and Licences:

Professional certification may be required in some areas

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement.

We appreciate your cooperation in respecting this policy.