Salesforce Techno‑Functional Analyst

Key Responsibilities

Serve as a techno‑functional subject matter expert for Salesforce applications

Analyze business requirements and translate them into effective Salesforce solutions

Configure and support Salesforce features, objects, flows, and automation

Manage and support data quality, integrations, reporting, and analytics

Partner with business users to optimize processes and improve user adoption

Support production issues, enhancements, and continuous improvement initiatives

Collaborate with developers on solution design, testing, and deployment

Contribute to AI‑driven use cases, automation, and agent-based capabilities on the Salesforce platform

Required Qualifications

Bachelor’s degree in Computer Science, Information Systems, or a related field

5–7+ years of experience working with Salesforce applications as a Techno‑Functional Analyst

Strong technical and functional analytical skills, including:

Salesforce configuration and customizations

Data management and integrations

Business process analysis and support

Excellent interpersonal, communication, and stakeholder management skills

Salesforce Expertise

Proven, hands-on experience with:

Sales Cloud

Service Cloud

Field Service (FSL)

Strong understanding of the Salesforce Platform architecture

Experience with AI, Einstein features, and agentic/automation capabilities within Salesforce

Preferred Qualifications

Salesforce certifications (Administrator, Advanced Administrator, Business Analyst, or Platform App Builder preferred)

Experience working in a large, global enterprise environment

Familiarity with integrations (e.g., ERP systems, APIs, middleware)

Strong problem-solving skills with a proactive, ownership mindset

Working Conditions

The work mode of Finisar India is Hybrid i.e. 3 days at office or current working policy.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work