Executive, Performance Management

JOB SUMMARY

This role is responsible, under the Performance Enablement Section, for leading the performance management function by coordinating the development and ensuring the effective, systematic implementation of the Department’s Strategic Plan, Department Scorecard, and Operational Plan within the Transaction Management (TM) Department.

JOB RESPONSIBILITIES

1.Strategic Planning & Scorecard Management

Coordinate preparation of the 3-year Strategic Plan for the Department (TM).

Develop Department Scorecards, KPIs, and Department Plan.

Coordinate preparation and monitoring of Department Scorecards and action plans.

Drive initiatives and actions to achieve KPI targets.

Prepare quarterly “Janji Kami” performance reports.

2.Reporting & Meetings Coordination

Coordinate KPI achievement presentation meetings for the Department, Department Scorecard, and “Janji Kami”.

Coordinate status update discussions for projects, initiatives, and programmes within the Department.

Coordinate preparation, consolidation, and verification of staff performance documentation to ensure accuracy and completeness.

3.Liaison & Advisory Role

Serve as the main point of reference and intermediary between departmental Liaison Officers (LOs) and the Operations Division Support.

4.Risk Management

Coordinate and drive implementation of Operational Risk Management (ORM) within the Department, aligned with the Risk Scorecard, ensuring risks are effectively identified, assessed, and monitored through a structured approach.

Monitor and coordinate implementation of the Department Business Continuity Plan or Business Continuity Management (BCP/BCM) to ensure operational readiness and seamless service continuity.

JOB REQUIREMENTS

Malaysian citizen.

Pass in Bahasa Melayu, including the oral test, at Sijil Pelajaran Malaysia (SPM) level or an equivalent qualification recognised by the Government.

Possess a Bachelor’s Degree with Honours in a relevant field from a local or overseas higher learning institution recognised by the Government of Malaysia (Master’s or PhD is an added advantage).

Professional certification in Balanced Scorecard (BSC) is an added advantage.

Minimum of 4 - 7 years of relevant working experience in strategic planning, operational excellence, or business transformation.

Demonstrated experience in developing and managing Balanced Scorecards at the organisational or departmental level, including the ability to design, implement, and monitor effective KPIs aligned with strategic objectives.

COMPETENCY REQUIREMENTS

Skills & Competencies

Strong analytical thinking and structured problem-solving skills.

Excellent communication, facilitation, and stakeholder management abilities.

Proven ability to manage change and influence across functions.

Proficiency in Excel, PowerPoint, and data visualization tools such as Power BI is an advantage.

Other Skills

Strong teamwork and personal drive.

Proactive and creative mindset.

Values Alignment

Demonstrates alignment with the organisation’s shared values: Progressive, Empathy, Teamwork, and Integrity

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL, and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.