STORE OPERATIONS MANAGER

Profile:

The Store Operations Manager ensures the excellence and consistency of all operational processes that support the client experience and the daily activities of the store. This role plays a central function in ensuring the efficiency, structure, and compliance of boutique operations.

The ideal candidate brings significant experience in luxury retail operations, a structured and solutions-oriented mindset and a demonstrated ability to manage complex operations with precision and a strong sense of responsibility.

Role Responsibilities:

Coordinate all operational activities within the stores, including logistics, stock management, cash operations, and administrative procedures.

Supervise inventory flow with efficiency, ensuring product availability, accurate reporting, and alignment with seasonal launches and collection changes.

Implement and monitor loss prevention activities, ensuring stock accuracy and minimizing inventory discrepancies.

Ensure the seamless execution of daily operations, acting as a key point of contact between store functions and corporate departments.

Manage all fiscal and regulatory compliance activities, ensuring adherence to company policies and local requirements.

Ensure accurate cash handling procedures, including daily reconciliation, banking, and monitoring of discrepancies.

Establish preventive maintenance routines for equipment, IT systems, and boutique facilities to reduce downtime and operational risks.

Guarantee the accuracy and integrity of data across POS and ERP systems, supporting both sales analysis and financial reporting.

Oversee the proper maintenance of the physical boutique environment in collaboration with external vendors and internal departments.

Provide ongoing support to the Store Manager and Sales Team by maintaining the boutique’s operational infrastructure at the highest standard.

Play a leading role in planning and executing periodic inventories, stocktakes, and boutique reconfigurations.

Monitor operational costs and drive continuous efficiency improvements.

Support the implementation of new tools, technologies, and operational processes introduced by the corporate office.

Lead and manage the Stock Assistant team, ensuring clear task distribution, training on operational procedures, and high performance in stockroom management.

Qualifications:

At least 8 years of experience in retail operations, preferably within the luxury fashion or lifestyle sector.

Deep understanding of store procedures, compliance requirements, stockroom organization, and ERP/POS systems.

Exceptional organizational and analytical skills, with a high level of precision and discretion.

Fluent in Italian and English.

Collaborative and solution-oriented, with excellent interpersonal communication skills.

Ability to manage multiple priorities while upholding the standards and values of the brand.