Software Quality Assurance Analyst (Pension Payroll)

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

India Hybrid: Noida

This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

The Opportunity

As a Software Quality Assurance Analyst in the Pension Payroll team, you will be responsible for end to end testing and validation for pension payroll solutions during client implementations. You will gather and translate client requirements into test scenarios, test plan and validate system across different phases of the implementation lifecycle, and contribute to process improvements and best practices. Your role will involve collaborating with crossfunctional teams and providing technical guidance to ensure successful pension payroll system testing

Responsibilities

Subject Matter Expert in QA processes, DB Domain, and pension system testing for pension payroll implementations

Explain to internal colleagues how the pension system interface solution should be tested and what quality standards must be met.

Help Business Analysts and Configurators review client requirements to identify testable scenarios and potential quality risks.

Influence configurators and business analysts to ensure solutions are thoroughly tested and meet quality benchmarks before deployment.

Responsible for ensuring that Pension system interface configurations are validated against provided specifications through comprehensive test cases and test execution.

Coordinate with the configuration and development teams to ensure timely delivery of builds for testing cycles.

Conduct end-to-end testing of payroll processes, from data validation to final payroll output.

Create and maintain test plans, test cases, test data, and testing documentation for data import configurations.

Perform functional, regression, integration, and data validation testing for pension system interfaces.

Identify, document, and track defects through resolution, ensuring quality gates are met.

Offer time to coach QA colleagues to increase their knowledge of testing methodologies and domain expertise.

Bring quality risks to surface and work on mitigation plans.

Talent building, mentoring, and coaching of junior QA team members.

Qualifications

4 years of experience in pension payroll, benefits administration, or related IT implementation roles

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field

Bonus Points

Knowledge of pension payroll domain, including payroll calculations, benefit accruals, deductions, and compliance requirements

Proficiency in SQL for data validation and reporting

Working knowledge of pension payroll systems (e.g., ADP, Workday, PeopleSoft, or similar platforms)

Solid understanding of Testing practices and tools

Strong analytical and problem-solving abilities with attention to detail

Excellent communication skills and ability to work effectively with cross-functional teams

Ability to document requirements and create clear technical specifications

Familiarity with regulatory compliance requirements in pension and payroll (e.g., ERISA, IRS regulations)

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