Field Engineer

🌟 We're Hiring: Field Engineer! 🌟

We are seeking a skilled and motivated Field Engineer to join our dynamic team in Singapore. The ideal candidate will have a strong technical background and hands-on experience in the field, ensuring projects are executed efficiently while adhering to safety protocols.

📍 Location: Singapore, Singapore ⏰ Work Mode: Work from Office 💼 Role: Field Engineer

Job Description  Monitor and manage the system to ensure that all system parameters are optimum.  Escalated to the necessary teams if there is any adnormality to the systems or the system parameters are less optimum.  Manage number of inbound and outbound calls in a timely manner  Follow communication “scripts” when handling different topics  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives  Build sustainable relationships and engage customers by taking the extra mile  Keep records of all conversations in our call center database in a comprehensible way  Collect, collate, compute and calculate the various support KPIs  Colate, compute and calculate the various system performance from system/application logs.  Other administrative tasks, documentation and creation reports to be assigned.  Conduct investigation activities to be assigned.

Job Requirements  Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent  Minimum 1 to 2 years of relevant experience  Relevant experience as a monitoring center engineer  Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage  Basic knowledge in Networking and Database management will be added advantage  Airport operations background will be added advantage  Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges  Ability to work responsibly, independently and in a team  Able to interact with all levels of people and work under stress  Willing to work on a 12-hour rotational shift pattern, which includes day, night, weekends, public holidays etc.  Training will be provided

Working hours Rotating 12 hours shift or as assigned. 4days 12 hours and 3 days rest Followed by 3 days 12 hours and 4 days rest