Supervisor - GL

About Citco:

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1.8 trillion in assets under administration (AuA), we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

We’re a family-owned business, not a faceless corporation. This personal approach informs every aspect of our customer service, where we develop long-lasting relationships with our clients. But we don’t stop there: we also build these same bonds among our own teams, too. Here, we’ve created a community where colleagues support one another and different departments help others succeed. And here, we’ve cultivated a culture where employees care about our company values and live them in their work. At Citco, this people-centric philosophy is the core of who we are—and it shines through in everything we do, every day.

Your Role:

Encompass all facets of the calculation of net asset values on a variety of complex hedge funds. Managing a group of clients with your EVP, your responsibilities will include;

Oversee client service delivery and monitor service provision to agree standards for key clients.

Formulate and implement key client service program.

Liaise internally with key operational areas to ensure awareness by all of key client requirements

Visit clients on periodic basis to evaluate service quality and identify client priorities

Assist in the resolution of complex client issues.

Escalation and Complaints Management within the team and within the department.

Manage, train, and assist assigned Senior Account Managers in the successful running of their teams.

Participation in the review of department procedures and policies and supervision of Senior Account Managers to ensure adherence to these procedures.

Participation in client conference calls.

Liaise with clients re reporting requirements and deadlines, ensuring delivery in an accurate and timely manner.

Continuous risk assessment of current and potential new funds under administration.

Identify issues / concerns and recommend company wide solutions for any / all high risk projects

Operational Risk – Monthly reporting on status reports and key development issues.

Project work – proactive approach to industry and regulatory changes and the development and promotion within Citco Fund Services.

Participating in and leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business

About You:

Bachelor or Master’s Degree in Accounting, Finance, Economics or Professional Accounting Designation (ACA , CIMA , ACCA) or any related area and/or a professional accounting qualification

Minimum 4+ years of experience in Financial Services with experience to Product Control , Operations or Fund Accounting environment

Strong Supervisory skills with experience in managing and/or leading staff for 3+ years

Strong technical knowledge of Hedge Fund Accounting

Excellent analytical, problem solving skills with high degree of attention to detail

Strong business acumen.

Strong risk management knowledge

Good client/ business relationship management

Strong interpersonal and communication skills

Proficient in Microsoft Applications (Word, Excel, PowerPoint etc.)

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.