Grievance Customer Support Executive

Job Summary: We are seeking a dedicated and empathetic Grievance Customer Support Executive to manage customer concerns, complaints, and service requests. The role involves interacting with customers, understanding their grievances, coordinating with internal departments, and ensuring timely resolution while maintaining positive customer relationships.

Key Responsibilities:

Handle inbound and outbound calls related to customer grievances and complaints.

Listen to customer concerns and accurately record complaint details.

Provide timely updates to customers regarding the status of their cases.

Coordinate with legal, CRM, sales, accounts, and project teams for issue resolution.

Maintain detailed records of customer interactions and follow-up actions.

Escalate unresolved matters to the appropriate management team.

Schedule customer meetings, site visits, and grievance resolution discussions when required.

Ensure professional, courteous, and empathetic communication with customers at all times.

Monitor complaint resolution timelines and follow up regularly.

Prepare daily and weekly grievance status reports.

Requirements:

Bachelor's degree in any discipline.

1–5 years of experience in customer service, grievance handling, CRM, collections, or customer relations.

Excellent communication skills in Tamil and English.

Strong listening, negotiation, and problem-solving abilities.

Proficiency in MS Office and CRM software.

Ability to handle difficult conversations professionally.

Preferred Skills:

Experience in real estate customer support or complaint resolution.

Ability to manage escalations and maintain customer satisfaction.

Strong documentation and follow-up skills.

Salary: As per industry standards and experience.

Working Days: 6 days

Joining: Immediate / Short Notice Preferred

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person