Director- Strategic Programs & Operations (Chief of Staff)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

Strategic mindset with the ability to translate organizational objectives into executable programs and measurable outcomes

Strong program and project management capabilities, including governance, cadence setting, KPI tracking, and cross-functional coordination

Advanced analytical, financial, and problem-solving skills, with strong attention to detail and root cause analysis capability

Demonstrated ability to manage ambiguity, prioritize competing demands, and deliver results in a fast-paced, matrixed organization

Strong analytical and business skills, with the ability to develop and implement strategic plans, and drive change and improvement initiatives

Effective communicator, both verbally and in writing, with internal and external stakeholders

Ability to build strong relationships with stakeholders across diverse backgrounds and jurisdictions

Ability to collaborate and coordinate effectively across all levels within the organization

Highly organized and detail-oriented; demonstrated ability to effectively manage multiple projects

Self-motivated and capable of working independently and as part of a team in a fast-paced, deadline-driven environment

Proficiency in PowerPoint, Excel

Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.

Education

Bachelor’s degree in Business, Finance, Economics, or a related field; advanced degree preferred

Responsibilities

This role partners closely with the General Manager and his Senior Leadership Team to drive strategic execution, operational excellence, and organizational alignment across the Moody’s Analytics Sales organization.

Support strategic initiatives across Sales, including ownership of leadership meetings, all-hands forums, pipeline reviews, and customer health discussions

Develop, communicate, and implement strategic growth initiatives and processes

Lead analysis of new sales strategies

Plan and execute strategic projects to enhance market relevance and positioning

Support the General Manager of Moody’s Singapore in managing sales organisation and office-wide activities

Represent the firm in external engagements as required

Provide support and oversight for a wide range of strategic, such as APAC strategy presentations, financial reporting and assessment, and senior management activities

Define and evolve the Sales organizational structure and operating model to support growth and efficiency

Manage headcount planning and recruiting activities in partnership with the Talent Acquisition team

Coordinate with internal stakeholders to align on shared goals and ensure the successful execution of cross-functional initiatives

Develop and coordinate materials for senior leadership, including board presentations, offsites, townhalls, and internal and external communications

Support people development initiatives, including diversity and inclusion efforts across the organization

Lead planning for and integration of acquisitions within the Sales operating model

Establish and lead Sales enablement practices for Operating Units, including tools, processes, and best practices

Define, implement, and monitor Sales programs including forecasting, pipeline management, commission processes, territory deployment, and sales targeting

Oversee forecasting management and coordinate forecasting cadence across Sales leadership

Lead confidential, time-sensitive, and high-impact special projects on behalf of the Sales General Manager

Sponsor and lead continuous improvement initiatives, including the development of new operational, data, and reporting processes

Evaluate current processes, emerging technologies, and industry trends to promote a culture of continuous improvement

About the Team

The Sales Strategic Programs team partners with senior leaders across Moody’s Analytics to drive strategic alignment, operational rigor, and execution excellence. Working closely with regional and global counterparts, the team serves as a connective layer across Sales, enabling consistent execution of strategic priorities while supporting leaders in achieving sustainable growth and organizational impact.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.