Senior Manager, International Fulfilment

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Overview

The Senior Manager, International Fulfillment owns the end-to-end performance of international fulfillment operations, ensuring operational excellence across D2C and B2B channels. This role moves beyond day-to-day warehouse management into strategic leadership—driving scalable processes, KPI excellence, cross-functional alignment, and long-term network optimization.

The Senior Manager builds high-performing teams, develops future leaders, and ensures fulfillment operations are commercially aligned, data-driven, and continuously improving.

Key Responsibilities

Strategic Fulfillment Leadership

Own fulfillment performance across all EMEA warehouse operations

Define and execute a 12–24 month fulfillment roadmap aligned with company growth strategy

Lead capacity planning, peak readiness strategy, and network scalability initiatives

Partner with Logistics and Supply Chain leadership to optimize end-to-end flow from production to customer

KPI Ownership & Performance Management

Establish and own a robust KPI framework (OTIF, order accuracy, despatch speed, inventory accuracy, cost per order, returns cycle time)

Drive data-led decision making and implement corrective action plans when performance gaps arise

Lead monthly business reviews with warehouse teams and 3PL partners

Translate operational metrics into executive-ready reporting

Team Leadership & Development

Lead, coach, and develop Fulfillment Managers and operational teams

Drive engagement initiatives to improve team eNPS and retention

Foster a culture of accountability, ownership, and continuous improvement

Operational Excellence & Process Optimization

Identify and implement workflow improvements to enhance efficiency, reduce cost, and improve customer experience

Standardize SOPs across sites to ensure scalable and repeatable processes

Lead continuous improvement initiatives using Lean principles and data insights.

Inventory & Returns Governance

Ensure accurate inventory management with real-time visibility and strong controls

Oversee cycle count programs and annual stock audits

Optimize returns processes to balance operational efficiency with customer satisfaction

Cross-Functional & Commercial Alignment

Partner closely with Logistics, E-commerce, Customer Service, Finance, and Sales to align operational execution with business priorities

Support product launches, peak events, and commercial campaigns with structured fulfillment readiness plans

Provide fulfillment expertise in strategic initiatives (e.g., system migrations, new 3PL selection, network changes)

What We’re Looking For

6+ years experience in fulfillment, warehouse management, or supply chain operations

Proven experience managing multi-site or 3PL warehouse environments

Strong analytical capability with advanced Excel and WMS expertise

Demonstrated success improving KPIs and reducing operational costs

Experience leading leaders (not just individual contributors)

Ability to operate both strategically and hands-on when required

Comfortable presenting operational performance at senior leadership level

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