Customer Satisfaction Coordinator

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Jabil’s Customer Satisfaction Coordinator is responsible for the coordination of various customer satisfaction related projects that support Jabil’s business needs. Position reports to the Communications Manager and works closely with members of the Business Development, Operations, and Quality teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintains an up-to-date, comprehensive database of Jabil’s customer contacts and their customer satisfaction and loyalty scores

Analyzes customer loyalty survey data (prepares reports, graphs, presentations) and tracks actions taken to address customer issues

Ensures on-time quarterly customer satisfaction score collection and quarterly customer review meeting summaries from all business units, reviews scores and translations, flags errors, works with Risk & Assurance on completing score audits, and prepares quarterly communications to the Quality and executives

Prepares site specific presentations listing the quarterly customer satisfaction results and shares them with all sites; manages workcell customer satisfaction recognition

Develops customer satisfaction content for Jabil’s internal website including customer satisfaction and loyalty scores, customer award information and testimonials, and best practices

Supports the development of a customer satisfaction dashboard for measuring and reporting drivers for customer loyalty, identifying areas that require improvements, tracking corrective actions, and reporting status to senior leaders; later, manages the database

Supports development of the customer service workshops and training programs

Provides additional customer satisfaction related support as needed

May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

Required Qualifications:

Ability to manage multiple projects in a fast-paced environment

Interpersonal skills to work with a wide range of individuals/groups from culturally diverse audience

Extreme proficiency in Microsoft Office (specializing in Word, PowerPoint, Excel, Access).

Experience in quantitative market research, including use of online survey and analytical tools.

Candidate must possess superior organizational skills, problem solve and meet deadlines.

Key Competencies:

Ability to read, analyze, interpret and communicate in English

Detail-oriented, creative thinking, and exceptional analytical skills

Critical thinking and problem solving skills

Self-motivated and self-directed

Planning and organizing

Communication skills, teamwork and adaptability

Required Project Coordination Skills:

Plan and schedule project timelines

Track project deliverables

Regularly monitor and report on progress of the project to stakeholders

Project evaluations and assessment of results

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to operate a personal computer including using a Windows based operating system and related software.

Advanced PC skills, including training and knowledge of Jabil’s software packages.

Ability to write simple correspondence. Read and understand visual aid.

Ability to apply common sense understanding to carry out simple one- or two-step instructions.

Ability to deal with standardized situations with only occasional or no variables.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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