Customer Success Manager

About Authic

Authic is a loyalty and engagement platform trusted by leading brands across sports, beauty, and hospitality. We help organisations build deeper connections with their audiences by combining smart technology with commercial strategy. Operating in more than 35 countries, we work with leading names including Peakz, RCE and Fairday Clinics.

The Role

We are looking for a Customer Success Manager to join our Amsterdam team. You will own the full lifecycle of a portfolio from small to mid-sized international accounts, from onboarding through to renewal and expansion.

This is a commercially driven role: you will be expected to identify growth opportunities, not just manage existing ones.

You will be the primary point of contact for your accounts, acting as a trusted advisor who translates platform capabilities into measurable business outcomes for clients across sports, beauty, and hospitality.

What You’ll Do

Own onboarding, adoption, renewal, and expansion for a portfolio of 150–200 accounts

Lead quarterly business reviews with stakeholders

Drive upsell and cross-sell conversations backed by usage data and customer insight

Guide customers on loyalty programme strategy, platform adoption, and value realisation

Partner closely with Sales, Product, and Operations to represent the voice of the customer

Maintain accurate pipeline, forecasts, and account health data in our CRM

Gather client feedback to help improve product & operations

What We’re Looking For

1+ years in a client-facing role, Customer Success Manager, Account Manager, or Account Executive

Experience managing complex SaaS accounts across multiple markets

Comfortable owning commercial conversations: renewals, upsells, and expansions

Confident communicating at executive level, clear, direct, and credible

A structured thinker who uses data to build arguments and drive decisions

Proficiency with CRM tools like HubSpot is a plus

Business-level English required; Dutch or other languages are a bonus

A degree is a nice-to-have. A strong track record and a clear story matter more.

What We Offer

Attractive compensation package with base salary and commissions

Employee Stock Option Plan (ESOP) after finishing the first year successfully

High ownership in a fast-scaling SaaS environment

On-site role based on the canals in Amsterdam (Singel 66)

Team lunches and events to keep things fun.

Exposure to global accounts across 35+ countries

Real career growth in a company that values clarity, ambition, and impact

Being part of one of the fastest growing SaaS companies in Europe

Vibrant, entrepreneurial culture with opportunities for growth.

Off-sites and multi-yearly team bonding events.

Interest in this role?

Send your motivation including CV to wouter@authic.io