Application Engineer (.Net Application Support) (Ref 26474)

Responsibilities

Provide L1 / L2 (Day 2) support for production and non-production environments

Investigate and resolve incidents, service requests, and defects within SLA timelines

Perform root cause analysis (RCA) and implement preventive measures

Provide workarounds and coordinate fixes with development teams

Monitor application health, logs, and workflows

Proactively identify and address system performance or availability issues

Support batch jobs, APIs, and system integrations where applicable

Assist in application deployments across UAT, and Production

Perform post-deployment validation and support rollback if required

Adhere to change and release management processes

Troubleshoot application workflows and system integrations

Perform data validation, fixes, and basic query analysis (SQL)

Support report generation and ad-hoc data requests

Document issues, resolutions, and known workarounds

Requirements

Degree/ Computer Science / Computer Engineering in Information Technology, Information Systems, or Equivalent.

Minimum 3 years’ experience in L1 / L2 application support roles.

Familiarity with enterprise applications (web, APIs, microservices, batch jobs)

Knowledge of SQL databases (MSSQL / Oracle)

Exposure to application servers (e.g., IIS, Tomcat, WebSphere, JBoss)

Strong analytical, troubleshooting, communication, and time‑management skills.

Able to work independently and as part of a team

Licence no: 12C6060

Pay: Up to $6,000.00 per month

Work Location: In person