Engineering Manager, Site Reliability

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

As Relay continues to scale, the reliability, performance, and resilience of our platform are no longer just technical concerns. They are core to our customer experience and business success.

Relay is building a platform that SMBs can rely on every day, and our Site Reliability Engineering team is at the core of making that possible. We’re looking for an Engineering Manager to lead our SRE team, responsible for the scalability, reliability, and robustness of Relay’s systems. This role is about more than running infrastructure or responding to incidents. It’s a leadership role at the intersection of technology, people, and the business. You’ll guide a highly capable SRE team, help shape how reliability shows up across the organization, and ensure our systems scale safely as customer impact and complexity increase.

If you’re excited by technically demanding environments and energized by building strong teams, healthy culture, and effective cross-functional partnerships, this role is built for you.

What You'll Be Doing

Lead, coach, and grow a high-performing Site Reliability Engineering team; support career development, technical excellence, and ownership

Own the reliability, scalability, and performance of Relay’s platform, ensuring our systems are resilient as the business grows

Lead and evolve SRE best practices, including incident management, on-call operations, SLIs/SLOs, and error budgets

Partner closely with Engineering, Product, and Data teams to ensure reliability and scalability are built into every feature we ship

Drive continuous improvement through post-incident reviews, root cause analysis, and preventative action

Guide infrastructure and platform investments to support long-term scalability, security, and operational efficiency

Define and track key reliability KPIs (e.g., uptime, latency, incident frequency, MTTR) and use data to inform priorities and decisions

Champion a culture of learning, operational excellence, and “running towards problems” across the engineering organization

Who You Are

You have 3+ years of experience managing or leading engineers and 6+ years of experience in Site Reliability Engineering, Platform Engineering, or Infrastructure roles

You have a strong track record of owning and improving system reliability, scalability, and performance in production environments

Experienced in improving observability, performance, or operational maturity at growing companies

You’ve led teams through incident response, postmortems, and reliability improvements, using data and clear accountability to drive better outcomes

You have a strong foundation in operating and scaling production systems in cloud environments (e.g. AWS), and modern infrastructure practices (IaC, CI/CD, monitoring, alerting)

You have a proven record of partnering with Product and Engineering leaders to balance delivery velocity with long-term reliability and operational excellence

You’re a leader who knows how to coach, motivate, and grow engineers while setting a high bar for ownership, quality and technical excellence

You’re highly collaborative and experienced in leading cross-functional initiatives that span engineering, product, and operations

You thrive in fast-paced, ambiguous environments and are comfortable leading through change as the platform and organization scale

Bonus Points

You’ve built or scaled an SRE or platform team at a growing fintech startup

You have experience supporting high-availability, customer-facing systems in fintech or other regulated environments

You’re familiar with SRE best practices such as SLOs, error budgets, and capacity planning at scale

The Interview Process

Stage 1: A 1-hour Google Meet call with a member of the People team

Stage 2: A 1-hour Google Meets video call with the hiring manager (VP of Engineering)

Stage 3: A 1-hour in-person interview with a member of Relay’s senior leadership team

Stage 4: A 1-hour live technical assessment via Google Meet, or in person, with a panel of interviewers (technical leaders & stakeholders)

At Relay, we believe Relayers should feel valued for the impact they have on our mission and growth. So we pay fairly and transparently. The annual salary range for this role is $211,500 CAD to $258,500 CAD.

We pay for impact and aren’t tied to yearly reviews. As your contributions to Relay’s mission scale, so do your rewards. Most new Relayers will join at the impactful level, which for this role is $235,000 CAD per year. The range represents the potential for impact within the role, from developing to having an outsized impact.

We encourage you to have a conversation with your recruiter and ask questions about compensation throughout the hiring process. For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub.

Our Commitment To You

Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.

Comprehensive health benefits: enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.

Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.

Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.

Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.

Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.

Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.

Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.

Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.

Why Relay Might Be the Perfect Fit For You

You push relentlessly for reinvention: You're always asking "how can this be better?" -- in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You'd rather build something better than defend something familiar.

You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering.

You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks.

You build with AI, not just use it: You're actively embedding AI into how you work, pushing what's possible, and bringing your team along with you.

You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself.

You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.

You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement.

Small businesses are why we're here: Relay exists to help them thrive -- and that mission has to resonate with you.

Join Us

We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.

If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.