Knowledge & Process Analyst

At Team Global Express, we connect people and businesses across Australia through innovative transport and logistics solutions. We are committed to continuous improvement, operational excellence, and delivering exceptional customer experiences.

We are currently seeking a highly analytical and motivated Knowledge & Process Analyst to join our Priority Specialised Services team.

This is an exciting opportunity for someone who enjoys solving complex problems, improving business processes, driving operational excellence, and building knowledge management frameworks that enhance both employee capability and customer outcomes.

About the Role

As a Knowledge & Process Analyst, you will play a key role in supporting business improvement initiatives, process optimisation, knowledge management, and quality assurance across the Priority Specialised Services function.

Working closely with operational leaders, frontline teams, and stakeholders across the business, you will identify opportunities for improvement, document and analyse business processes, support change initiatives, and develop knowledge management solutions that improve efficiency, consistency, and customer experience.

You will be responsible for ensuring business processes are accurately documented, knowledge repositories remain current and effective, and quality standards are continuously improved across the team.

Key Responsibilities

Process Improvement & Business Analysis

Engage with internal and external stakeholders to gather, document, analyse, and validate business requirements

Translate business needs into clear process and operational requirements

Analyse existing processes to identify trends, risks, gaps, inefficiencies, and improvement opportunities

Develop and implement process improvements that enhance operational performance and customer experience

Monitor and evaluate the effectiveness of implemented changes and make recommendations for ongoing improvement

Support the successful delivery of business improvement projects and operational initiatives

Knowledge Management

Develop, maintain, and continuously improve knowledge management systems and documentation repositories

Create best-practice procedures, work instructions, and process documentation

Promote consistent use of knowledge management tools across the business

Ensure knowledge content remains accurate, current, and aligned with operational requirements

Identify innovative knowledge management solutions that improve consultant capability and service outcomes

Quality Assurance & Continuous Improvement

Develop and maintain quality programs to identify skills, knowledge, and process gaps

Conduct regular quality reviews and audits to ensure process compliance and consistency

Provide recommendations and corrective actions to improve service quality and operational effectiveness

Drive a culture of continuous improvement across the team

Change Management & Stakeholder Engagement

Support training and communication activities relating to new or updated processes

Ensure business impacts are identified and communicated effectively during change initiatives

Collaborate with stakeholders across multiple business units to achieve successful project outcomes

Assist with User Acceptance Testing (UAT) and implementation activities where required

Provide guidance and support during business transformation and change programs

About You

You are naturally curious, analytical, and passionate about continuous improvement. You enjoy understanding how businesses operate and identifying opportunities to improve processes, systems, and customer outcomes.

You thrive in collaborative environments, build strong stakeholder relationships, and are comfortable challenging the status quo to drive positive change.

Skills & Experience

Minimum 2 years' experience as a Process Analyst, Business Analyst, Knowledge Analyst, or similar role

Experience working within operational, transport, logistics, service, or contact centre environments

Strong knowledge of process mapping, process improvement, and business analysis methodologies

Experience developing and maintaining knowledge management frameworks and documentation

Strong analytical and problem-solving skills

Experience supporting change management and business transformation initiatives

Experience conducting quality assurance reviews and process audits

Excellent stakeholder engagement and communication skills

Strong attention to detail and documentation capability

Ability to work independently and manage competing priorities

Strong business acumen and data analysis capability

What Success Looks Like

Improved process quality and operational efficiency

High-quality knowledge management documentation and systems

Positive stakeholder feedback and engagement

Successful implementation of business improvement initiatives

Enhanced employee capability and customer experience

Strong contribution to a culture of continuous improvement

If you are passionate about process excellence, knowledge management, and driving meaningful business improvements, we'd love to hear from you.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards

Upskilling, training, mentoring and more to support your career development journey

Fun and practical employee perks and discounts

Flexible work, including work from home

Inclusive parental leave policy that supports all parents & carers

Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.