Head of Mobile App & Web

Employment Type

Permanent

Closing Date

19 June 2026 11:59pm

Job Title

Head of Mobile App & Web

Job Summary

Job Description

Y ou will own and run mobile and web as a unified product system, ensuring clear product ownership, strong technical alignment, and consistent delivery across all customer-facing digital experiences. You’ll also alignment between product intent, engineering execution, and customer outcomes across sales and service.

About the Team

Telstra Digital is Telstra’s e-commerce and digital customer service channel for consumer and small business customers, supporting millions every week across platforms like Telstra.com.au and the MyTelstra app. We also manage Telstra Plus, our loyalty program with over 6 million members .

Our team of more than 400 people, based in Australia and India, includes content strategists, engineers, product owners, designers, CX specialists, writers, analysts, accessibility experts, as well as commercial and operations staff. Our responsibilities extend to messaging platforms used by our call centres and the ongoing development of AI-powered chat solutions. We also have a number of whole-of-company responsibilities such as accessibility and our websites which serve all customers and stakeholders.

What You’ll Do

The role sits within our Digital Customer Success space and leads the teams responsible for building and running mobile and web experiences. You will be accountable for what is built and how it is delivered, working in lockstep with engineering leadership who are accountable for how it is engineered and scaled.

In this role, you’ll have accountability for:

Product Ownership & Management (Primary)

Establish ing and lead ing a strong product ownership model across mobile and web

Ensur ing Product Owners are accountable for outcomes, prioritisation, and decisions

Maintain ing clear ownership boundaries across journeys, platforms, and services

Driv ing product strategy and backlog aligned to commercial priorities

Coach ing Product Owners into senior operators with end-to-end accountability

Technical Understanding & Engineering Partnership

Maintain ing strong working understanding of mobile, web, and API architectures

Ensur ing product decisions are grounded in technical capability and constraints

Partner ing closely with Engineering Leads and Chapter Leads on delivery planning and trade-offs

Support ing alignment on scalable, reusable solutions across teams

Balan cing delivery pace with long-term platform integrity

Delivery & Team Leadership (Mobile + Web)

Lead ing teams responsible for building and running mobile and web applications (iOS, Android, web)

Driv ing a balanced delivery approach across frontend and backend

Maintain ing execution discipline across prioritisation, dependencies, and delivery cadence

Ensur ing high standards of delivery quality, stability, and performance

Build ing and lead ing high-performing teams across product, engineering, and delivery

What We Offer

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

About you

To be successful in this role, you’ll need:

Proven experience leading senior Product Owners or product teams at scale

Strong track record of owning product strategy, backlog, and outcomes

Experience leading teams that build and operate mobile and web applications

Ability to coach and lift product capability across a team

Strong working knowledge of mobile (iOS/Android), web, and API architectures

Comfortable operating alongside engineering leadership and making informed trade offs

Ability to translate between product intent and technical delivery

Strong capability managing delivery across multiple teams and disciplines

Ability to maintain delivery performance in complex environments

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).