Manager Ramp Air Operations

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The Manager Ramp Air is responsible for improving operating standards and efficiency by identifying inefficiencies, collecting data, and conducting root cause analysis. They collaborate with stakeholders to develop solutions and control plans for implementation. They also focus on promoting customer satisfaction by maximizing freight

connections and ensuring appropriate scanning and communication. Also, accountable for meeting operational targets, including health and safety, productivity, service, and corporate initiatives. They conduct audits of procedures and compliance, actively managing and monitoring operations to ensure they align with formal policies

and procedures.

Responsibilities

Improve operating standards by identifying inefficiencies, performing observations/data collection, performing root cause analysis, works with stakeholders on solutions/controls plans/field management tools for implementation and sustainability

Promote overall customer satisfaction

Ensure that we maximize the connection of freight and when this is not possible to ensure the appropriate scanning and communication is provided (visibility)

Identify and monitor operational indices like delivering results against an agreed upon scorecard

Plan, organize, direct, control, and evaluate transportation operations

Set operations policies and standards (e.g., safety procedures for the handling of dangerous goods, etc.) and ensure compliance with transport regulations

Monitor service failures and implement corrective action

Requirements

2–3 years of experience managing or supervising employees

Proficient in Microsoft Office, with intermediate knowledge of Excel

Ability to work independently with minimal supervision

Experience supervising union employees (asset)

Logistics experience (asset)

Strong leadership and motivational skills; energetic leader

Excellent organizational, communication, and problem-solving skills

Skilled at coordinating diverse duties and meeting deadlines in fast-paced environments

Consistently presents a professional and positive image

Understanding of ramp operations, air freight movements, and network connectivity, with the ability to optimize freight flow and support on-time network performance

Demonstrates core competencies in:

Communication

Innovation

Change management

Relationship building

Leadership

Education

Highschool graduation

Skills

Air Freight

Operations Planning

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Hours of work: 37.5 Hours per week - AM Shift

Location: Mount Hope, Ontario

Working Conditions: Warehouse Environment; Office Environment; Outdoors

Reports to: Senior Manager Network Operations

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Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.