Business Operations Analyst

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description:

As a member of the The ideal candidate will be a proactive, result-oriented team player who thrives in high-energy settings and demonstrates a steadfast commitment to professional excellence.

Business Operations team, you will work with cross-functional teams to help provide stellar support to our internal and external stakeholders. The right candidate will be a self-starter, action-oriented and comfortable navigating infrastructural challenges and competing priorities.

You are a highly motivated team player with expertise working in a fast paced environment and you have a proven track record on delivering results and getting things done.

The successful candidate will possess the ability to work in a fast paced environment, have cross-functional relationships management skills, communication skills and strong work ethic with a can-do attitude.

Responsibilities:

Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support

Manage partner account setups and cross-system data integrity

Act as the primary contact for partner inquiries and operational escalations

Resolve or redirect internal operational issues

Enforce compliance with partner program policies and guidelines

Mitigate operational risks and implement scalable process improvements

Produce SOPs, training materials, and technical documentation

Drive automation and system enhancements for efficiency

Monitor SLAs, KPIs, and overall performance metrics

Key Competencies

Process-oriented and operationally disciplined

Strong sense of ownership and accountability

Solutions-oriented mindset with a proactive approach

Ability to navigate ambiguity and drive structure

Collaborative and adaptable team player

Data-driven decision making and analytical thinking

Experience/Skills Required:

Bachelor's degree or equivalent combination of education and experience

5+ years Channel or Sales Operations support experience

Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills.

Extreme attention to detail with a strategic eye

Analytical thinking and driving operational excellence and improvement

Demonstrated participation in process improvement initiatives and/or project management experience

Other Requirements/Nice to have:

Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)

Experience with Partner Program Operations and Support

Fluency in English and one or more other languages including Spanish is a plus;

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 69,600 to CAD 95,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.