Global EMS coordinator

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

Perform ISR responsibilities to achieve territorial sales objectives

About the job:

Provided technical support to customers by answering product application inquiries via phone and email, collaborating with Product Management and Engineering teams, and ensuring timely issue resolution and follow-up.

Collaborated with Quality Assurance to address customer quality concerns, track issue progress, and ensure timely resolution.

Prepared customer communications for quality-related issues and managed pricing quotations and renewals by reviewing sales history, coordinating with Product Management and Sales teams, gathering required information, and securing necessary approvals.

Issued approved quotations to sales representatives, managed quote documentation, and traveled as needed to support customers and resolve territory-related issues.

Collaborated with Sales Representatives and Regional Sales Managers to identify new business opportunities, drive demand generation, support upselling initiatives, and analyze territory sales performance.

Providing guidance on order management issues and served as the primary liaison between customers, sales representatives, and internal teams to ensure effective issue resolution.

Managed global business application requests and system issues for the Electronics and Silicon Business Unit, including SAP and CRM systems. Analyzed requirements, prioritized projects, coordinated with stakeholders and IT teams, and ensured timely delivery of solutions. Facilitated user acceptance testing and resolved issues to meet business needs and project deadlines.

Developed business process documentation and conducted end-user training to support proper implementation of updated workflows and system enhancements.

Identified process improvement opportunities in the pre-sales cycle using Lean principles, recommended efficiency enhancements, and supported KPI-driven performance improvements aligned with business objectives. Maintained project tracking and reported results and summaries to stakeholders.

About you:

Bachelor's or university degree

2+ years of related work experience

Knowledge of sales

Experience with global manufacturing companies preferred

Advanced knowledge in MS Office

Strong analytical skills

Strong communication skills

High attention to detail

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