Key Account Manager
About the role
Key Account Manager – Busselton, Western Australia
High impact and visibility
B2B experience
Salary + sales incentive
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.
Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company, recognized five years in a row. For more information about Solenis, please visit www.solenis.com.
Are you a driven professional with a passion for growth and strategic partnerships? Solenis is on the lookout for a Key Account Manager to lead our expansion across Western Australia
About the role:
The Key Account Manager is responsible for managing and developing strategic customer relationships across the Busselton and Bunbury regions. The role focuses on delivering exceptional account management for Solenis' alumina customers by implementing structured and professional account management practices.
In addition, the Key Account Manager is responsible for driving organic business growth through the introduction of additional applications, products, and equipment solutions, while continuously identifying opportunities to enhance profitability and value creation within existing customer accounts.
You will be responsible for:
Account Management
Conduct regular customer reviews
Monthly reporting (or as specified)
Manage pricing and budgets
Initiate and conduct return on investment (ROI) projects
Implement customer management & service plan
Day to day management of support engineers/service technicians and contractors including carrying out performance reviews and managing any performance issues
Technical Services (some or all of these duties will be carried out by this position depending on the structure of the team and allocation of accounts)
Chemical usage monitoring
Alumina Process knowledge
Dosing equipment adjustments, mechanical repairs
Routine Service Duties as required
Key Competencies & Requirements
Strong commitment to safety with the ability to identify hazards and follow safe work practices.
Proven troubleshooting and problem-solving skills.
Effective communication and customer relationship management abilities.
Results-driven with the ability to work independently and as part of a team.
Strong organisational skills with the ability to priorities and manage workload with minimal supervision.
Flexible and willing to travel as required.
Current driver's license.
Experience with boilers and/or cooling towers preferred.
Strong mechanical aptitude.
Previous experience in sales, service, or account management is advantageous.
Degree in Chemistry, Science, Engineering, or a related field, or a minimum of 3 years’ experience in the alumina processing and chemical industry.
Must reside in, or be willing to relocate to, Busselton or Bunbury.
Questions about this role
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